Team Leader of Customer Service - Con experiencia

Descripción de la oferta

¡Join Our Team as a Team Leader of Customer Service at Tech 365!

Tech 365 is an innovative fintech company based in Medellín, recognized as a leader in the digital lending market. We pride ourselves on our dynamic approach and commitment to excellence, and we are looking for a results-driven Head of Customer Service to lead our team.

Position overview
As a Customer Service team leader, you will be responsible for leading a dynamic, customer-focused team, ensuring that high quality service is delivered, performance objectives are met, and a positive experience is promoted for our users.

Key Responsibilities:

*Supervise, motivate and develop a team of customer service agents.
*Ensure compliance with team KPIs, including response times, customer satisfaction and case resolution.
*Implement strategies to improve service efficiency and quality.
*Handle escalations and resolve complex customer issues effectively.
*Collaborate with other teams (product, technology, operations) to identify and resolve recurring issues.
*Analyze performance metrics and reports to generate continuous improvement plans.
*Train and develop the team in customer service techniques, processes and fintech products.

Qualifications:

Experience: Minimum 2 years of experience leading customer service teams, preferably in the fintech or technology sector.
Education: Business administration or related areas.
Language Skills: Advanced English proficiency is essential.
Location: Must be available to work in Medellín.

Key Skills

*Exceptional leadership and team management capabilities.
*Ability to work under pressure and handle multiple priorities.
*Strong customer orientation and commitment to excellence.
*Analytical mindset and focus on problem solving.
*Excellent communication and conflict resolution skills.
*Knowledge in IVR configuration

Why Join Us?

At Tech 365, you will have the opportunity to make a significant impact in a fast-paced and innovative environment. We offer competitive compensation, professional development opportunities, and a collaborative workplace culture.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia
• Idiomas: Inglés

Palabras clave: servicio, service

2 de enero

Acerca de TECH365 S.A.S.

Somos una Fintech innovadora en Colombia, comprometida en brindar soluciones financieras accesibles a todos los colombianos que cumplen con nuestros requisitos mínimos.