Team Leader WorkForce Management - Medellín

Descripción de la oferta

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team.

We are looking for the position of Work Force Management WFM TL.

Requirements to apply:

Graduate in any discipline, with good academic profile.
Minimum 4 years BPO experience.
1 year in supervisor or TL role.
Be proficient with MS office esp. Excel.
Analytical and Methodical Abilities.
Strong team-building skills.
Able to effectively assess operational inefficiencies.
Good knowledge of measurable tasks.
Excellent goal tracking and report writing.
Strong supervisory skills with an eye for detail.
Excellent written and verbal communication skills in English (B2+).
Flexible and adaptive to work schedules.
High level of integrity and accountability.

We Offer:

Indefinite term contract + benefits according to law.
3.200.000 Base Salary.
Professional growth in the company (professional career).
Biweekly payments.
Immediate hiring.
Full availability + 2 days off per week.
WFO.

About IGT Solutions

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

Established in 1998, with 100% focused on the Travel industry, we have more than 70 marquee customers globally. IGT serves 4 in top 5 Airlines, 4 out of Top 5 Travel Companies, 4 out of Top 5 Hospitality companies. We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

IGT employs more than 11000 travel experts globally with 100% focus on travel domain, providing services to Airlines, Travel Management Companies, Online Travel Agencies, Travel Technology Companies, Hotels, Railways, Airports, Cruises, Car Rental and Logistics. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.

IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia

Hace 14 horas

Acerca de IGT SERVICES AND TECHNOLOGIES COLOMBIA S.A.S

Welcome to IGT Solutions Colombia! At IGT Solutions Colombia, we are focused to provide a seamless customer experience to all our customers.

At IGT Solutions Colombia, we are focused to provide a seamless customer experience to all our customers. We have almost 2.000 experienced Cx experts working 24*7 supporting 4 different languages English, Spanish, Portuguese, and French using digital and omnichannel experience worldwide.

Salarios