Tech Support Agent

Descripción de la oferta

Technical Support Specialist Barranquilla (On-site) | $3,300,000 COP
Start Date: June 25th, 2025
Training Period: June 25th July 25th | Monday to Friday | 8:00 AM 6:00 PM
OCP Period: July 28th August 1st | Monday to Friday | 8:00 AM 6:00 PM
Schedule after nesting: Rotating shifts within 7:00 AM 11:00 PM | 45 hours/week | 2 days off
Were looking for Tech-Savvy professionals in Barranquilla to join our Technical Support team and provide multichannel support (email & calls) for a global communications tools company.
If youre passionate about technology, enjoy solving problems, and want to grow in a dynamic, well-structured environmentthis is your opportunity!
Position Details:
Location: On-site only Puerto Digital, Carrera 67B 48-07, Barrio Modelo, Barranquilla
Salary: $3,300,000 COP/month
Contract Type: Indefinite
Work Schedule: Rotating shifts between 7:00 AM and 11:00 PM, Monday to Sunday (2 days off)
Requirements:
English Level: B2+ (Advanced)
Strong technical knowledge and the ability to handle complex support issues
Experience or knowledge in:
Basic Troubleshooting
HTTP, HTTPS protocols
APIs, DNS, JSON files, Webhooks
Java / Javascript
Excellent communication and customer service skills
Problem-solving mindset and team collaboration
Preferred: Technical certifications (e.g. CCNA or similar)
Benefits:
Monthly meal allowance (starting from month 4)
On-site medical services: general medicine, nutrition, and more
Tenure bonus of $500,000 COP after your 1st full year
2 additional balance days off on top of your 15 legal vacation days
A collaborative, growth-driven workplace supporting a major global tech company
Important: All applicants must be available to work full-time, on-site in Barranquilla, with flexibility for rotating shifts.
Ready to be part of a growing tech team and develop your technical career?
Apply now and join us!

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• años de experiencia

Palabras clave: tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante

Ayer (actualizada)

Acerca de Foundever™ Colombia

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates around the world, we are the team behind the best experience of more than 750 of the most important brands in the world. Our innovative CX, technology and experience solutions are designed to support our clients' operational needs and deliver a seamless experience to their users in the moments that matter most.

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