Technical Account Manager - B2+ English

Descripción de la oferta

Sutherland is seeking an attentive and goal-oriented person to join the Technical Account Manager team for technical support group at NICE Actimize.

The Support Technical Account Manager (TAM) serves as a trusted advisor to NICE Actimize clients, managing both proactive and reactive support to align client priorities with company goals. This role builds strong relationships across client teams, oversees escalations and critical issues, and ensures clients get maximum value from their Actimize solutions. The TAM acts as the main point of contact between clients and support teams, driving technical communication, resolution, and best practices.

5+ years of experience in a technical service, technical support or technical service delivery environment with high customer interaction.

- At least 1 or 2 years of experience in client-facing roles such as:
- Technical Account Manager
- Program Manager
- Project Manager
- Incident Manager
- Situation Manager

- Experience of cloud operations is preferred.
- International Client experience preferred.
- Degree in computer science, engineering or work equivalence.
- Possess excellent organizational and communication skills.
- Strong ability to use facts and data to influence decisions.
- Experienced in how to prioritize and make appropriate decisions.
- Proven ability to meet deadlines and maintain quality standards.
- Experienced in managing client’s expectations.
- B2 or higher English communication skills

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 5 años de experiencia
• Idiomas: Inglés

Palabras clave: kam, account, cuentas, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Ayer (actualizada)

Acerca de Sutherland Global Services SGS

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, M...

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

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