Technical support engineer

Descripción de la oferta

Job description
Foundever is looking for a Technical Support Engineer - Voice to join our team supporting our customers with their Programmable Voice issues. Will function as the voice of to our customers and partners and function as a subject matter expert.
Were looking for someone who is excited by solving tough problems and enjoys helping others work through complex technical issues. Youre a strong communicator to both technical and non-technical audiences via phone or email, collaborating with colleagues , help them with the day to day challenges. Candidates should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. (For example, implement, deploy and/or maintain/supported Avaya/Cisco/OpenVBX/or similar platforms of significant size in the past).
Strong time management skills, work well in a fast paced environment, and are efficient at getting work done while still following standard processes and procedures.
Requirements
2+ years of experience in a client-facing, technical role.
Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark).
1+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX.
Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way.
Ability to advise on improvements for the Voice product.
Ability to make sound decisions quickly and efficiently.
Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties.
Strong knowledge of RESTful APIs with the ability to understand and troubleshoot issues with cloud solutions
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: an understanding of WebRTC.
Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia

Palabras clave: apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer

Hace 6 horas

Acerca de Foundever™ Colombia

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates around the world, we are the team behind the best experience of more than 750 of the most important brands in the world. Our innovative CX, technology and experience solutions are designed to support our clients' operational needs and deliver a seamless experience to their users in the moments that matter most.

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