Technical Support Engineer - Full Remote. 4 days work week

Descripción de la oferta

Your mission as our Technical Support Engineer Hero will be to:
- Resolve incidents raised by clients, including both integration and production issues.
- Diagnose and troubleshoot technical issues related to the proper functioning of Softquo products.
- Utilise the internal tools to escalate issues to the next level.
- Monitor potential issues using internal tools.
- Provide accurate and prompt feedback to customers in relation to their raised incidents.
- Ensure that established SLAs are being met.
- Escalate issues to other teams.
- Collaborate on the documentation of all technical knowledge.

Your superpowers:
- Professional experience in a similar position.
- High English level.

We'd truly marvel...
- Knowledge in JavaScript and SQL.
- Knowledge in ticketing tools.

Bonus pack! We offer:
- To ally yourself with the world's leading Virtual Sports company.
- Fully remote position.
- 4-day work week.
- In-company training programmes (English classes and tech training).
- Competitive salary.
- Great working environment.
- Private health insurance.
- Space for career development.
- Joining a global industry and a fun, dynamic and truly international team.

Ready to don your cape?

Requerimientos

• Educación mínima: Educación Básica Primaria
• 2 años de experiencia
• Idiomas: Inglés

Palabras clave: apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer, casa, remoto, remote, teletrabajo, home

4 de noviembre

Acerca de Golden Razon

Empresa Española dedicada al desarrollo de software y hardware para el sector de Juegos de Suerte y Azar