Technical Support Engineer - Level 1

Descripción de la oferta

We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions.
Job Responsibilities:
• Communicate complex information in a simplified and clear manner.
• Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
• Understand and empathize with customers when interacting with a wide range of different personality types.
• Collaborate with product, program, marketing and engineering teams.
• Act as costumer voice and define and implement innovative solutions.
• Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.

What You’ll Need:
• Basic Understanding of supporting and using Windows and Linux operating systems
• Basic Understanding of support tools like Zendesk, Jira, Confluence Salesforce.
• Bachelor’s degree or studies in Computer Science or a related field is preferred.
• Excellent English skills to communicate both verbal and written.
• Ability to work in a fast-paced environment.
• Ability to work in a high pressure, highly flexible environment.
• Basic understanding of MQTT and cellular network protocols desirable.

Questions:
1. OSI model
2. Mac address
3. Getaways
4. Ip Address difference between Private and public IPV4
5. Linux- Command lines. Discs.
6. Windows ram disc registry, certificates in store, users, active directory, installing packages, Ram utilization, network utilization, checking logs.
7. Cloud technology- Cloud providers. Cloud service models.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Linux, Windows, Networking

Palabras clave: apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer

Hace 5 días

Acerca de Sutherland Global Services SGS

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, M...

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

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