Technical Support Enginner L2 - B2 English, SQL, Windows, Linux

Descripción de la oferta

Job Description

- Work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues
- Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
- Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
- Participate in knowledge transfer activities as required
- Work in accordance with NICE support process, procedures, contractual SLA’s
- Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA
- Travel to customer sites when required in order to resolve product issues as well as introduce new products to beta customers and NICE staff

Qualifications

- Advanced English Level (B2 or higher)
- Minimum 2 years experience supporting large, global, complex enterprise software clients
- Bachelor's degree in Computer Science, Software Engineering or similar technical discipline
- Minimum 2 years experience working mainly on Server issues
- Network troubleshooting skills (working with different tools)
- Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc
- Ability to detect and troubleshoot SQL Server related CPU,memory,I/O, disk space and other resource contention
- Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
- Minimum 2 years’ experience in customer support serving global customers
- Must be available to work during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations
- Excellent verbal and written communication skills

Additional Information

- This role works under a Hybrid Model (2 days On-site, 3 days at home)
- Our facilities are located in Sutherland - Torre Krystal, Bogota.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Linux, Windows, SQL Server, Soporte al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: apoyo, support, soporte, db, bd, sql, db2, firebird, informix, interbase, oracle, postgresql, sqlserver

Hace 13 horas (actualizada)

Acerca de Sutherland Global Services SGS

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, M...

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

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