technical support - Onsite (Barranquilla)

Descripción de la oferta

Quantic is a cloud-based point of sale solutions company based in PA (USA). We are looking for a full-time contract Technical Support Representative who can communicate with customers and troubleshoot POS issues, including basic network connectivity problems.

The candidate must be flexible to work Saturdays or Sundays if needed.

Additional responsibilities for the position include:

Inbound and Outbound calls to address technical issues and customer support.
Answering Emails and Text Messages holding quality standards and providing technical assistance.
Ticket Managing and Follow Up on existing cases ensuring customer satisfaction.
Case Documentation
Product Testing: Participate in testing tasks and look for ways to gain more product knowledge as well as sharing their findings with the team to suggest product enhancements and improvements.
Job Type: Full-time

Required: B2 English

Salary: See table (Negotiable)

Schedule:

8-hour shift (with 1 hour for lunch, totaling 9 hours)
Day shift
Night shift
Weekend availability
Education:

University/Technical degree (Preferred)
High School Diploma

Experience:

Technical support: 1 year
Customer service: 1 year
Type of Position: Full-time

Expected Start Date: 15/04/2026

Job Type: Full-time

Language:

English (Required)
Spanish

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Cloud, Manejo de herramientas, Mesa de ayuda, Sistemas operativos, Soporte a usuarios, Soporte técnico

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: apoyo, support, soporte

Hace 6 días (actualizada)

Acerca de QUANTIC COLOMBIA S.A.S.

Una solución para su punto de venta diseñada para trabajar con múltiples procesadores y plataformas
Somos una solución de punto de venta independiente del procesador en iOS y Android. No lo vinculamos en un contrato ni cobramos tarifas ocultas. Ponemos su negocio primero.