technical support representative

Descripción de la oferta

Key Responsibilities:

• Provide prompt and professional technical support to administrators, teachers, and caregivers, using our Schools products.
• Diagnose and troubleshoot issues related to application functionality, device compatibility, and basic networking.
• Assist users with setting up and configuring devices, ensuring they meet all necessary requirements for our products.
• Identify, analyze, and resolve technical problems by employing appropriate troubleshooting techniques.
• Documents and track all support interactions, including issues reported and resolutions provided through Zendesk.
• Collaborate with the development team to report bugs, suggest improvements, and ensure timely resolution for issues.
• Develop and maintain extensive knowledge for all our products, including new features and updates.


Qualifications:

• Proven experience as a Technical Support Representative or similar role, preferable in an education technology environment.
• Strong knowledge of troubleshooting, device configuration and basic networking concepts.
• Proficiency in using Zendesk and remote support tools.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner.
• Strong problem-solving skills and the ability to work under pressure to meet deadlines.
• Familiarity with various operating systems (Windows, macOS, iOS, Android, etc.) and web browsers.
• Patience, empathy, and a positive attitude when dealing with users of varying technical proficiency.
• Ability to work independently and as part of a team with a fast-paced environment.

Requerimientos

• Educación mínima: Universidad / Carrera tecnológica
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Soporte al cliente, Tecnología
• Personas con discapacidad: Sí

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 5 días (actualizada)

Acerca de Sutherland Global Services SGS

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, M...

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

Salarios