Trilingual Operations Manager (English and Portuguese)

Descripción de la oferta

JOIN TDCX AND LEAD THE FUTURE OF CUSTOMER EXPERIENCE!
Do you have a passion for operations management and delivering outstanding customer experiences?
Ready to level up your career and take charge of a dynamic team?
TDCX is seeking an experienced *Trilingual Operations Manager (English and Portuguese)* to oversee and optimize the performance of one of our key campaigns in the BPO industry.
This is your chance to lead and shape a high-performing team while collaborating with world-leading brands!
About the Role:
As an Operations Manager, you will be responsible for driving key metrics such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Service Level Agreements (SLA) while overseeing day-to-day operations.
Youll manage a team, ensure operational excellence, and maintain high-quality standards across all processes. Your strategic thinking and leadership will directly impact the success of the project and ensure an exceptional experience for our clients and their customers.
Key Responsibilities:
Lead and manage the day-to-day operations of the campaign, ensuring all key performance indicators (KPIs) are met or exceeded.
Drive continuous improvement by analyzing operational data and implementing changes that enhance efficiency and customer satisfaction.
Monitor and report on metrics such as Service Levels, Productivity, and Contact Rates to ensure the success of the campaign.
Train and develop team members, ensuring they are equipped with the skills and knowledge to perform at their best.
Foster a positive team culture, ensuring employee engagement and happiness through effective communication and strong relationships.
Collaborate with leadership to identify opportunities for growth and process improvements that support client goals and team success.
Ensure that all operations are in line with company policies and quality standards.
Why is this a Unique Opportunity?
This is your chance to lead a cutting-edge BPO campaign for some of the worlds most innovative and disruptive brands. With TDCX, youll be part of a dynamic, award-winning team and work in a culture of growth, recognition, and success. Help transform the BPO industry and be at the forefront of customer experience excellence!
Location:
Connecta Bogotá Calle 26 92-32 (Gold 9, 4th Floor)
Compensation & Benefits:
Salary: Competitive base salary +Benefits
Contract Type: Indefinite-Term Contract
Requirements:
Bachelors degree (or equivalent) in any field
3-5 years of experience in BPO operations or customer service management
Proven experience in managing KPIs, NPS, and other quality metrics
*Strong verbal and written communication skills in English, Portuguese and Spanish*
Organizational and time management skills
Leadership experience with a track record of developing high-performing teams
Why Join TDCX?
Be part of an award-winning global company with hundreds of industry accolades!
Competitive salary and performance-based bonuses
Career growth opportunities in a fast-paced and dynamic environment
Access to first-rate workspaces and flexible working arrangements
Enjoy a positive and supportive culture that allows you to BeMore!
Ready to take your career to the next level? Join TDCX and help us redefine the future of customer experience in the BPO industry!

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 3 años de experiencia
• Disponibilidad de viajar: Si

Palabras clave: operaciones, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Hace 2 días (actualizada)

Acerca de TDCX

Customer experience lifecycle is our speciality. We make hay while the sun shines at our 24/7 customer engagement hubs, working with some of the world’s most valuable and exciting brands.

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