Trilingual Spanish,English and Portuguese Language support center analyst - On Site position in Medellin

Descripción de la oferta

The Language Support Center Analyst will be in charge of creating a supportive learning environment which will help students meet their learning goals. Through interesting and diverse methods, the Language Support Center Analyst will teach them the important rules of reading, writing, and speaking in English and Portuguese, oversee their progress by tracking their assignment and exam grades, in order to provide useful feedback.
Responsibilities
Provide dynamic facilitation of classroom-based and blended learning trainings through the application of a variety of instructional techniques and to multiple audiences and locations.
Present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales accounts.
Conduct student and Operation observations to detect gaps and design learning interventions.
Organize classroom lectures and coursework.
Be responsible for achieving individual training performance metrics.
Prepare materials and activities.
Engage students to ensure a lively classroom atmosphere.
Instruct students about the structure and content of the target language.
Emphasize the rules of composition, grammar, and sentence construction.
Monitor performance and progress and modify instructional methods to meet individual needs where necessary.
Maintain accurate and complete student records including attendance, grades, assessments, and test scores as required.
Ensure active participation in stakeholder management meetings, mainly but not limited to, the Talent Acquisition, T&Q, and Operation teams.
Other duties, as assigned (may include validations, translations, support with local projects, among other department requirements).

Requirements.
Bachelors Degree from a college or university.
At least 1 year of experience in Teaching English and Portuguese is a Must
English proficiency (C1) is a Must.
Portuguese proficiency (C1) is a Must.
Spanish proficiency (C1) is a Must.
Coaching tactics basic knowledge
Passionate for training, coaching and facilitation
Proficiency in Microsoft Office (Excel; Power Point, Word, Outlook)
Demonstrated ability to multi-task and meet timelines on deliverables
Self-starter, sense of urgency, and works well under pressure
Strong attention to detail
Candidates must possess strong communication skills, encompassing both written and verbal forms.
The ability to effectively articulate ideas, instructions, and feedback clearly to various stakeholders is essential.
Candidates must demonstrate a strong ability to learn and adapt quickly to new information and technologies.
Strong problem-solving skills are essential, including the ability to probe into issues effectively, analyze complex problems, and develop solutions.
Full time Availability is required
Vacancy On Site in Medellin
Conditions
Indefinite term contract directly with Concentrix
Monthly salary of 5.000.000 COP + a performance bonus of up to 500.000 COP after completing trial period.
Vacancy 100% on site in Centro Comercial Aventura Medellín.
Vacancy required full time avalibility, including weekends, holidays, and overnight shifts as needed, legal fees apply.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia
• Idiomas: Español ,Inglés ,Portugués
• Conocimientos: Microsoft Excel, Microsoft PowerPoint

Palabras clave: apoyo, support, soporte, analista, analyst

Hace 6 días

Acerca de Concentrix

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through te...

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.

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