Work From Home Customer Success Manager / Ref. 1209

Descripción de la oferta

At BairesDev®, weve been leading the way in technology projects for over 15 years. We connect top talent with innovative companies around the world. Our diverse 4,000+ team works remotely on roles that drive significant impact worldwide.

When you apply for this position with our client IntrosMatter, youre taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with exciting opportunities at innovative companies.

Customer Success Manager at IntrosMatter

IntrosMatter helps B2B businesses accelerate their growth by delivering relationship-qualified leads (RQLs) tailored to their ideal customer profiles (ICP). Were looking for a dedicated Customer Success Manager to ensure our customers derive maximum value from our service.

What Youll Do:

Onboarding & Customer Training:

- Guide new customers through the onboarding process, clearly demonstrating how to best leverage IntrosMatters service.

ICP Development:

- Collaborate closely with customers to define and refine their - Ideal Customer Profile, translating business needs into clear system requirements.
- Take a genuine interest in understanding our customers business to help craft the best description of their ICP, including target company and individual buyer personas.

System Configuration:

- Work within IntrosMatters internal systems to configure customer-specific ICP criteria, ensuring accurate lead matching.

RQL Quality Assurance:

- Manually review and validate Relationship Qualified Leads (RQLs) generated by our system, ensuring quality and relevance.

Performance Analysis & Reporting:
- Analyze lead data and customer feedback to measure success.
- Regularly provide insightful performance reports to customers and to IntrosMatters internal product team.

Customer Relationship Management:

- Act as the primary point of contact for customer inquiries.
Proactively address questions, troubleshoot issues, and maintain high customer satisfaction levels.

What we are looking for:

- Experience as a Customer Success Manager in a SaaS company with fewer than 500 employees.
- B2B experience working with sales and marketing teams.
- Strong communication and relationship-building skills.
- Excellent problem-solving abilities and attention to detail.
- Understanding of B2B sales processes and lead generation concepts.
- Experience with customer relationship management tools.
- Ability to translate customer feedback into actionable insights.
- Advanced level of English.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 3 años de experiencia
• Idiomas: Inglés
• Conocimientos: CRM, Servicio al cliente, Soporte al cliente, Agile, Lean

Palabras clave: casa, remoto, remote, teletrabajo, home, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Ayer

Acerca de BairesDev LLC

BairesDev® es una compañía líder de servicios tecnológicos que ofrece soluciones de software para empresas de gran reconocmiento de la industria como Google, Rolls-Royce y Pinterest y las startups de mayor potencial. Nuestro equipo diverso, conformado por más de 4.000 profesionales que trabajan de manera totalmente remota desde más de 50 países, sigue creciendo.

A lo largo de los años, BairesDev ha colaborado en proyectos innovadores que benefician a usuarios alrededor del mundo y nos...

BairesDev® es una compañía líder de servicios tecnológicos que ofrece soluciones de software para empresas de gran reconocmiento de la industria como Google, Rolls-Royce y Pinterest y las startups de mayor potencial. Nuestro equipo diverso, conformado por más de 4.000 profesionales que trabajan de manera totalmente remota desde más de 50 países, sigue creciendo.

A lo largo de los años, BairesDev ha colaborado en proyectos innovadores que benefician a usuarios alrededor del mundo y nos permite ofrecer grandes oportunidades para profesionales de distintos perfiles.

Creemos que el talento extraordinario se encuentra en todos lados. Por eso, nos dedicamos a cerrar la brecha y conectar profesionales de todos los orígenes y ubicaciones con roles de alto impacto, fomentando oportunidades de crecimiento e innovación a escala global.

Nuestro meticuloso proceso de selección alinea tus pasiones, habilidades y expectativas con los roles que mejor se ajustan a tus fortalezas específicas dentro de nuestra empresa.

¡Aplica ahora y únete a un equipo global donde tus habilidades excepcionales realmente podrán destacarse y marcar la diferencia!

Salarios