Workforce Scheduler
Importante empresa del sector - Bogotá, D.C., Bogotá, D.C.
Descripción de la oferta
We are seeking an experienced Workforce Scheduler to help our Workforce Management team in a dynamic, multi-channel contact center environment.
The ideal candidate will have a proven track record in real-time management, forecasting, and scheduling, coupled with strong communication abilities. You will play a key role in meeting service level agreements, collaborating across departments, and using WFM tools to achieve operational excellence.
Key Responsibilities:
Oversee forecasting, scheduling, and real-time management for multiple campaigns.
Develop and execute WFM processes aligned with business needs.
Collaborate with Operations and IT to optimize staffing needs and minimize costs.
Analyze performance trends and recommend improvements.
Required Qualifications:
Desirable bachelors degree in Business or a related field.
1 or 2+ years of Workforce Scheduler experience in a contact center environment.
Expertise in WFM tools (eWFM-Aspect, NICE IEX, Verint, Genesis).
Advanced proficiency in Excel and Microsoft Office.
Strong analytical and communication skills.
Experience supporting both brick-and-mortar and remote contact center setups.
What youll get:
Amazing WeWork environment
We DO care about our employees satisfaction and well being
Join a very Dinamic Global workforce team of experts
Competitive salary 4.200.000 COP
Ready to take the lead in workforce optimization?
Apply Now!
Requerimientos
- Educación mínima: Bachillerato / Educación Media
- 1 año de experiencia
- Idiomas: Inglés
- Conocimientos: Microsoft Office
Aptitudes asociadas a esta ofertaNuevo
Microsoft officeHace 3 días (actualizada)
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