Advisor I – Customer Service (Trilingual: English/Portuguese)

Descripción de la oferta

We are seeking a Customer Service Advisor I to join our team in a trilingual Customer experience role (English, Portuguese, and Spanish). The ideal candidate will provide high-quality customer assistance, help identify customer needs, and guide them toward relevant certifications and solutions while delivering basic technical support. Requirements English: B2 level (required) Portuguese: A1,B1+ level (required) Spanish proficiency required for internal communication. Minimum 6 months of experience in customer service or customer support roles. Strong verbal and written communication skills. Ability to work in a fast-paced and customer-focused environment. Customer Service and Communication Skills Strong People Skills Key Responsibilities Support customers who contact the service center by identifying their needs and providing clear and helpful information. Guide customers by explaining available certifications and learning resources that align with their inquiries. Deliver basic technical support, including assistance with email-related issues and general platform navigation. Communicate with customers using a professional, clear, and objective language style. Maintain a positive customer experience through strong people skills and active listening. Document customer interactions accurately in the internal systems. Follow company procedures and service standards to ensure high-quality support. What We Offer Business hours schedule: Monday to Friday, 7:00 AM 4:00 PM (adjusted due to Daylight Saving Time). Weekends off. Work from home opportunity after completing 2 weeks of training. Supportive and collaborative work environment.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 2 años de experiencia

Palabras clave: asesor, servicio, service

Hace 20 horas (actualizada)

Acerca de Concentrix

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through te...

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.

Salarios