agente - Agente de servicio al cliente bilingue

Descripción de la oferta

Job Overview
We are looking for a friendly and professional Inbound Scheduling Agent and Insurance Verification Agent to join our team in Medellín, Colombia.
INBOUND Key Responsibilities
Answer inbound calls from patients in a professional and courteous manner.
Schedule, reschedule, and confirm dental appointments.
Provide general information about the dental offices, services, and appointment
availability.
Address basic patient inquiries and direct more complex questions to the appropriate
team.
Accurately enter and update patient information in the scheduling system.
Maintain a positive and empathetic approach when speaking with patients.
Qualifications Skills:
Conversational English skills (comfortable speaking with patients over the phone).
Strong communication and active listening skills.
Ability to multitask and stay organized.
Basic computer skills and familiarity with scheduling software or data entry.
Prior experience in customer service, call centers, or appointment scheduling is a plus
but not required.
VERIFICATION Key Responsibilities:
Contact insurance providers to verify patients' dental coverage, benefits, and eligibility.
Accurately document coverage details, including deductibles, annual maximums, and
any exclusions or limitations.
Update patient records with verified insurance details in our system.
Identify and escalate any discrepancies or issues with coverage to the appropriate team.
Maintain confidentiality
Qualifications & Skills:
Basic English proficiency (reading, writing, and understanding insurance terminology).
Strong attention to detail and accuracy when entering patient data.
Ability to work efficiently
Basic computer skills and familiarity with spreadsheets or data entry tools.
Prior experience in insurance verification, medical billing, or call center operations is a
plus but not required.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• Menos de 1 año de experiencia
• Idiomas: Inglés

3 de abril (actualizada)

Acerca de MEDESOL S.A.S

Empresa de servico a cliente.. excelente ambiente laboral,, ubicado en itagui antioquia. con varios años de trayectoria en el servico al cliente. trabajamos con empresas americanas