Agente call center bilingue Barranquilla 2 days off!! (AL)

Descripción de la oferta

Customer Service Specialist - Inbound
Call Center Operations /
Full-Time /
Salary: $3.000.000 (1.950.000 base)  (1.050.000 aux vivienda)
Schedules: Disponibilidad Lunes a domingo de 6am a 10pm, 2 days offHONK is a fast growing technology company disrupting the roadside assistance space. We are a group of out of the box thinkers and doers, driven by an immense passion to challenge the old ways by working together to bring innovative changes that impact the lives of others. We work in a creative environment where everyday is rewarding knowing were assisting people in their true moment of need, stuck on the side of roads, helping them get back to conquering their day.We are seeking energetic, service-oriented Customer Service Specialists for multiple shifts in our Call Center Operations team who are interested in full-time. Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis. Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded.HONK is a 24x7 environment and we have a number of shifts available but are looking for employees who can work full-time.Responsibilities
Interact directly with customers via phone
Understand the companys scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
Utilize the companys proprietary technology to connect members with our nationwide partner network
Answer calls to assist customers with order fulfillment and service execution
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service
Preferred Experience
Experience in a customer facing environment resolving issues over the phone
The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
Fluency in English. Spanish a plus

Requerimientos

• Educación mínima: Bachillerato / Educación Media

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, callcenter, teleoperador, telefonista, telephonist, telefonico

Hace 3 días

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