Agente de call center bilingue Medellin (hibrido) (2 days on site, 3 days home office) (AL)

Descripción de la oferta

Shift days: Monday Sunday 12PM 2AM PRIMER MES PRESENCIAL, LUEGO 3 DÍAS EN LA 
CASA, 2 DÍAS EN LA OFICINA Y DOS DÍAS OFF, TENER PRESENTE QUE LOS DÍAS OFF 
PUEDEN SER ROTATIVOS
Site: Talsa Itagui
 Remuneration: COP 3.000.000 + Transportation Allowance COP
Experience: Min 6 months. English level B2+/C1
Job Description:
Driven by our Passion for People, our Customer Care Specialists 
are keen on driving great customer experience. They provide client 
support via PHONE/CHAT, assisting with client inquiries, 
troubleshooting and general support. They respond to all client 
communication via phone or chat and provide client support 
regarding account inquiries, service, programs/promotions and
.com/Direct technical issues.
Ultimately, we bring people together. Whether it be our clients, 
their customers, our colleagues, or our non-profit partnerswe 
cant resist the fun of working with people. Each connection, each 
relationship matters.
Responsibilities:
· Respond to client requests/inquiries via phone, including product 
purchases, service & quality inquiries, order status, product 
information, and general client support issues.
· Demonstrate high standards for quality service
· Keep up to date with product/procedural knowledge and 
assessing industry trends
· Work in tandem with the quality and training team to self-manage
performance expectations
· Maintain an open communication line with Team Lead/Ǫuality 
Advocate/ the Trainer and the manager for support and personal 
development
· Maintain business acumen, courtesy, and professionalism when 
dealing with all client contacts
· Maintains proprietary call center database (CSC) by entering 
information accurately and fully documenting all client 
interactions appropriately
· Be punctual to work and adhere to all schedules and deadlines 
both scheduled and special project

Requerimientos

• Educación mínima: Bachillerato / Educación Media

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, callcenter, teleoperador, telefonista, telephonist, telefonico, casa, remoto, remote, teletrabajo, home, oficina

Hace 4 horas

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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