Agente de call center bilingue Medellin (hibrido) (Ingles C1)

Descripción de la oferta

LOB: Nordstrom
Shift days: Monday Sunday 12PM 2AM PRIMER MES PRESENCIAL, LUEGO 3 DÍAS EN LA
CASA, 2 DÍAS EN LA OFICINA Y DOS DÍAS OFF, TENER PRESENTE QUE LOS DÍAS OFF
PUEDEN SER ROTATIVOS
Site: Talsa Itagui
Remuneration: COP 3.000.000 + Transportation Allowance COP
Experience: Min 6 months. English level B2+/C1
Job Description:
Driven by our Passion for People, our Customer Care Specialists
are keen on driving great customer experience. They provide client
support via PHONE/CHAT, assisting with client inquiries,
troubleshooting and general support. They respond to all client
communication via phone or chat and provide client support
regarding account inquiries, service, programs/promotions and
.com/Direct technical issues.
Ultimately, we bring people together. Whether it be our clients,
their customers, our colleagues, or our non-profit partnerswe
cant resist the fun of working with people. Each connection, each
relationship matters.
Responsibilities:
· Respond to client requests/inquiries via phone, including product
purchases, service & quality inquiries, order status, product
information, and general client support issues.
· Demonstrate high standards for quality service
· Keep up to date with product/procedural knowledge and
assessing industry trends
· Work in tandem with the quality and training team to self-manage
performance expectations
· Maintain an open communication line with Team Lead/Ǫuality
Advocate/ the Trainer and the manager for support and personal
development
· Maintain business acumen, courtesy, and professionalism when
dealing with all client contacts
· Maintains proprietary call center database (CSC) by entering
information accurately and fully documenting all client
interactions appropriately
· Be punctual to work and adhere to all schedules and deadlines
both scheduled and special project

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, callcenter, teleoperador, telefonista, telephonist, telefonico

Hace 13 horas (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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