AI Senior Customer Service Executive - Work At Home

Descripción de la oferta

Location: Colombia Work Mode: Remote BYOD (Bring Your Own Device) Department: Operations / Delivery Reports to: Team Leader Imagine a world where one person can do the work of an entire customer support team. That world is here. Were looking for a AI Senior Customer Service Executive, someone who doesnt just respond to customers, but manages and improves an AI-powered support system. In this role, youll operate like a manager but your team is AI. What youll do Youll work in two core modes: Help the customer Review and refine AI-generated responses Handle complex or sensitive escalations Apply judgment where AI falls short Improve the system Upgrade knowledge bases and workflows Identify and fix systemic issues Build operational context (customers, products, policies) Continuously train and optimize AI performance What makes this role unique This is not a traditional support role. It blends: AI management Stakeholder communication Strategic thinking Hands-on execution (when needed) Your main tool? Writing. More specifically: reviewing, refining, and elevating AI-generated communication. What were looking for Advanced English level ( B2+ spoken and written). Previous experience in BPO / Customer Support environments Strong analytical and critical thinking skills Excellent written communication High agency (you act first, report second) Curiosity and openness to new technologies Background or courses in IT or Cybersecurity Studies in Computer Engineering or related fields Technical Requirements (BYOD) Reliable and stable internet connection. Computer with minimum Intel Core i5 processor or equivalent. Noise-canceling headset. A fully functional laptop and reliable high -speed internet are required (Windows operating system only; iOS is not supported). Why join us Be part of the transformation of customer support Work at the intersection of AI and operations Move beyond repetitive tasks into system-level impact If youre excited about the future of AI + human collaboration, this role is for you. Apply now

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• años de experiencia

Palabras clave: senior, sr, servicio, service, directivo, mando, gobierno, regencia, executive, managing, ejecutivo, casa, remoto, remote, teletrabajo, home

Hace 4 horas (actualizada)

Acerca de INFLUX INC.

Our 24/7 on-demand support service guarantees response times and coverage, troubleshooting, and solving customer problems in under one hour, every hour of the week. Headquartered in California with a global team of 1,000+ staff, we are committed to delivering exceptional customer service. Learn more at www.influx.com.