Asesor de cobranza bilingüe - Credit and Collection Specialist

Descripción de la oferta

Were Hiring! Credit and Collection Specialist Location: Bogotá, Colombia Work Mode: On-site Ac. 26 92-32 Department: Finance / Accounts Receivable Schedule: Monday to Friday, 7:00 AM 4:00 PM Benefits: 4,000,000 to 4,500,000, 60% prepaid medical coverage for the employee and 30% for immediate family About the Role We are seeking a proactive and detail-oriented Credit and Collection Specialist to join our Accounts Receivable team. The ideal candidate will be responsible for managing customer collections, maintaining account accuracy, resolving disputes, and contributing to a healthy cash flow. Key Responsibilities Proactively contact customers (via email, phone, etc.) to ensure timely invoice payments and maintain low overdue balances and DS O. Monitor aging reports and follow up on overdue accounts. Generate dunning letters and account statements according to the defined schedule. Investigate and resolve payment discrepancies, partial payments, and claims in collaboration with internal teams or customers. Upload invoice copies daily to customer portals and follow up on related issues. Update internal systems (e.g., SAP, ERP) with collection activities and status notes. Maintain accurate customer contact information in master data. Manage customer disputes and escalate unresolved issues appropriately. Monitor shared mailboxes to ensure timely handling and response to all requests. Collaborate with Sales, Customer Service, and Credit teams to resolve account-related issues. Ensure timely operations and escalate concerns to the direct supervisor. Maintain professional communication and strong business relationships with customers. Required Qualifications Bachelors degree in Economics, Finance, or a related technical field. Minimum 1 year of experience in accounts receivable or collections. Experience in shared service centers is a plus. Advanced English Strong communication, critical thinking, time management, organization, problem-solving, customer service, and negotiation skills. Preferred Knowledge SAP (AR and GL modules, FSCM module). Microsoft Office Suite. What We Offer Direct contract with the company. Competitive salary and corporate benefits. Collaborative and dynamic work environment. Opportunities for professional growth and development. If you meet the qualifications and are ready to take on a new challenge, we encourage you to apply today!

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• años de experiencia

Palabras clave: advisor, asesor, cobro, payment, collection, financial, afianzadora, credito, credit, financiera, especialista

Hace 7 días (actualizada)

Acerca de Gi Group Colombia

Gi Group es una de las compañías líderes en el mundo que brinda servicios para el desarrollo del mercado laboral. El grupo es activo y altamente experimentado en los campos de personal Temporal y Permanente, Outsourcing avanzado, Tercerización de servicios/procesos, búsqueda y selección, capacitación, Reubicación, y Consultoría de recursos humanos, entre otros, así como en una variedad de actividades complementarias de BPO y mejora de procesos.

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