Bilingual Operations Supervisor BPO - Customer service Supervisor

Descripción de la oferta

Were Hiring! Position: Operations Supervisor Location: On site, Medellín, Antioquia. Are you passionate about process management and team leadership? Join our team and help strengthen client reLationships through efficient, results-driven operations. Key Responsibilities: Maintain constant communication with clients to ensure timely talent management. Participate in the selection process to ensure candidates align with organizational values. Supervise and monitor team performance to meet KPIs. Review and share SOP documentation with the client to prevent position loss due to turnover. Report all updates for accurate and timely client billing. Analyze and implement process improvements to create value for both clients and employees. Address employee concerns and suggestions regarding support areas (payroll, HR, IT, etc.) to ensure well-being and retention. Requirements and Skills: Education: Technical or professional degree in administrative, human, or social sciences. Knowledge: Basic Microsoft Office skills. Preferred: Previous leadership experience in Customer Service for BPO. English: B2+ level. Why Join Us? We offer a dynamic environment, growth opportunities, and the chance to make a positive impact on operations and employee well-being. Apply now by sending your CV!!!

Requerimientos

• Educación mínima: Universidad / Carrera tecnológica
• 2 años de experiencia
• Edad: entre 26 y 50 años

Palabras clave: operaciones, residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, servicio, service

16 de enero (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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