BPO Supervisor Bilingual - Medellín

Descripción de la oferta

Operations Team Supervisor
Our dynamic Operations Team is currently in search of a Supervisor who will lead a diverse and thriving team with one of our exclusive brand partners. This position will report directly to an Operations Manager. The successful candidate will love to tackle challenges, be self-driven, motivated, reliable, and possess strong ethics and integrity. Enthusiasm, a positive mindset, and the ability to have fun while working are essential. Continual growth through setting and achieving personal goals is highly valued.

Responsibilities:
Lead a team of 12-18 direct reports; coach develop and motivate them to ensure world-class customer service.
Oversee day-to-day operations to meet program goals such as service level quality and staffing.
Drive a culture of accountability continuous improvement and personal excellence.
Communicate key messages effectively to keep direct reports well informed.
Praise and provide feedback on performance; suggest improvements when necessary.
Collaborate with quality assurance training and recruiting teams to leverage best practices.
Develop and audit quality assurance strategies for world-class service delivery.
Be an ambassador for Inktels culture by modeling values in every action.
Be a subject matter expert on the clients business to earn their respect.
Implement strategies to maintain acceptable attrition levels.
Requirements:
Proven experience in a supervisory role or similar capacity (2 years).
Strong leadership and communication skills.
Ability to work effectively with diverse groups of people.
Passion for delivering world-class customer service.
Excellent problem-solving skills.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia

Palabras clave: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan

Hace 3 días (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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