Buscamos agente bilingue para tech support chats/llamadas (FG)

Descripción de la oferta

Job Description:
We are a leading insurance protection and financial wellness solution, leveraging technology to serve clients across all 50 states. With a corporate team of over 150 and thousands of agents, we build lasting relationships and tailor life insurance solutions to meet the evolving needs of American families. Our diverse team shares a common goal: helping clients protect what matters most.

Objectives:
The Corporate Support Specialist will engage directly with agents and clients through chat and ticketing systems, addressing their support needs across various insurance technology platforms.

Essential Functions:

Respond to support tickets, calls, and chats, providing first-line helpdesk assistance to agents and policyholders
Conduct research to address policyholder questions and concerns
Troubleshoot and escalate level 1 tickets and chats as needed
Compose business letters and communicate effectively both in writing and verbally
Engage extensively in chat communications
Competencies:

Strong communication skills
Initiative
Multi-tasking abilities
Troubleshooting skills
Education and Experience Required:

High school diploma
Experience in customer service and tech support
This role does not involve supervisory responsibilities.

Schedule:

Friday to Tuesday, 2:00 PM to 12:00 AM EST
Wednesdays and Thursdays off
Convenient bus route available
Training:

Monday to Friday, 9:00 AM to 5:00 PM (1 month)
Location:

Bogotá only
Salary:

3,600,000 COP
Benefits:

Fixed-term contract
Comprehensive training program
Opportunities for career advancement
Supportive work environment
Access to company resources and tools

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, apoyo, support, soporte

Hace 5 días (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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