Business Manager Fintech Accounts - Bilingual
TWW SAS - Bogotá, D.C., Bogotá, D.C.
Descripción de la oferta
We are seeking a strategic Business Manager experienced in fintech accounts within the call center industry to take full ownership of an assigned client account. In this role, you will be directly accountable for the P&L of your service lines, driving long-term profitability, structural excellence, and operational growth. You will act as the core daily point of contact for client vendor managers, ensuring seamless process execution, high client satisfaction, and proactive negotiation. About the Role Financial Ownership: Full accountability for the accounts P&L, managing budgets, and overseeing billing models like FTE rates. Client Leadership: Serve as the primary daily point of contact for client vendor managers, aligning with international communication norms and handling routine negotiations. Team Footprint: Direct and support a team of Senior Team Leaders and Team Leaders to meet critical service goals. Metric Focused: Deliver dashboard-quality KPI reporting, enforce existing SOPs, and apply corrective actions to keep performance metrics green. Responsibilities Full accountability for the accounts P&L, managing budgets, and overseeing billing models like FTE rates. Serve as the primary daily point of contact for client vendor managers, aligning with international communication norms and handling routine negotiations. Direct and support a team of Senior Team Leaders and Team Leaders to meet critical service goals. Deliver dashboard-quality KPI reporting, enforce existing SOPs, and apply corrective actions to keep performance metrics green. Qualifications 2+ years of experience as a Business manager (Account manager or Operations manager). Proven track record managing a scale of at least 100 HC or 3 accounts. Direct experience managing Fintech accounts. Advanced English (B2/C1). University degree completion or in-progress is a huge plus. Experience with EMEA markets and a Lean Six Sigma certification are highly preferred. Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices. Get the global exposure you were waiting for!
Requerimientos
- Educación mínima: Universidad / Carrera Profesional
- 2 años de experiencia
- Idiomas: Inglés
Palabras clave: negocio, business, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente
Hace 5 horas (actualizada)
Acerca de TWW SAS
We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.
We are 28,000 customer experience specialists, at 50 contact centers and a large network of home...
We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.
We are 28,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 23 countries, delivering services in 33 languages to international brands in various industries. We are Transcom.
Beneficios de TWW SAS
Financieros y Jubilación
Bonificaciones
Familia y paternidad
Trabajar desde casa
Vacaciones y tiempo libre
Vacaciones pagadas
Ventajas y descuentos
Membresía de gimnasio
Soporte profesional
Planes de formación
Salarios
Agente
Media salarial
/mes
324 salarios
Servicio al cliente
Media salarial
/mes
76 salarios
Representante de servicios
Media salarial
/mes
68 salarios
CallCenter
Media salarial
/mes
19 salarios
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