Business Manager Fintech - Bilingual
TWW SAS - Bogotá, D.C., Bogotá, D.C.
Descripción de la oferta
We are seeking a strategic Business Manager to take full ownership of an assigned client account. In this role, you will be directly accountable for the P&L of your service lines, driving long-term profitability, structural excellence, and operational growth. You will act as the core daily point of contact for client vendor managers, ensuring seamless process execution, high client satisfaction, and proactive negotiation. About the Role Financial Ownership: Full accountability for the accounts P&L, managing budgets, and overseeing billing models like FTE rates. Client Leadership: Serve as the primary daily point of contact for client vendor managers, aligning with international communication norms and handling routine negotiations. Team Footprint: Direct and support a team of Senior Team Leaders and Team Leaders to meet critical service goals. Metric Focused: Deliver dashboard-quality KPI reporting, enforce existing SOPs, and apply corrective actions to keep performance metrics green. Responsibilities Full accountability for the accounts P&L, managing budgets, and overseeing billing models like FTE rates. Serve as the primary daily point of contact for client vendor managers, aligning with international communication norms and handling routine negotiations. Direct and support a team of Senior Team Leaders and Team Leaders to meet critical service goals. Deliver dashboard-quality KPI reporting, enforce existing SOPs, and apply corrective actions to keep performance metrics green. Qualifications 2+ years of experience as a Business manager (Account manager or Operations manager). Proven track record managing a scale of at least 100 HC or 3 accounts. Direct experience in Fintech background and managing or supporting account finances. Advanced English (B2/C1). University degree completion or in-progress is a huge plus. Experience with EMEA markets and a Lean Six Sigma certification are highly preferred. Required Skills Business management experience. Financial acumen. Client relationship management. Team leadership. KPI reporting and performance management. Preferred Skills Experience in Fintech. Lean Six Sigma certification. Familiarity with EMEA markets. Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices. Get the global exposure you were waiting for!
Requerimientos
- Educación mínima: Educación Básica Secundaria
- 2 años de experiencia
- Idiomas: Inglés
Palabras clave: negocio, business, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente
Hace 4 días (actualizada)
Acerca de TWW SAS
We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.
We are 28,000 customer experience specialists, at 50 contact centers and a large network of home...
We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.
We are 28,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 23 countries, delivering services in 33 languages to international brands in various industries. We are Transcom.
Beneficios de TWW SAS
Financieros y Jubilación
Bonificaciones
Familia y paternidad
Trabajar desde casa
Vacaciones y tiempo libre
Vacaciones pagadas
Ventajas y descuentos
Membresía de gimnasio
Soporte profesional
Planes de formación
Salarios
Agente
Media salarial
/mes
324 salarios
Servicio al cliente
Media salarial
/mes
76 salarios
Representante de servicios
Media salarial
/mes
68 salarios
CallCenter
Media salarial
/mes
19 salarios
Ofertas similares
-
Business Hunter. San Victorino
Michael Page - Bogotá, D.C., Bogotá, D.C.
-
$ 4.000.000,00 (Mensual)
-
Contrato de Obra o labor
-
Tiempo Completo
Hace 5 días
-
-
Business Analyst: Execution and Data Operations
Global Asset Positioning, LLC - Bogotá, D.C., Bogotá, D.C.
-
$ 6.568.960,00 (Mensual)
-
Contrato a término indefinido
-
Tiempo Completo
16 de junio
-
-
Team Lead – Business Sales Development Representative
TDCX - Bogotá, D.C., Bogotá, D.C.
-
Contrato a término fijo
-
Tiempo Completo
Hace 3 horas
-
-
Data Analyst or Business Analyst (Remote) Advance English Language
EOS Trading Corp - Bogotá, D.C., Bogotá, D.C.
-
Contrato a término indefinido
-
Por Horas
Hace 6 días
-
-
BDR Business Developer Representative
4.7 Grupo Coomeva - Cali, Valle del Cauca
-
$ 10.000.000,00 (Mensual)
-
Contrato a término indefinido
-
Tiempo Completo
Ayer
-
-
Ingeniero de datos SQL, ETL,
BIG- Business International Group S.A.S. - Bogotá, D.C., Bogotá, D.C.
-
Contrato de Obra o labor
-
Tiempo Completo
19 de junio
-
-
Analista de Mantenimiento TI / Bogotá / Experiencia en Entidades Financieras
BANCO CONTACTAR S.A - Bogotá, D.C., Bogotá, D.C.
-
Contrato a término indefinido
-
Tiempo Completo
Hace 3 días
-
-
Analista de Datos
Importante empresa del sector legal - Bogotá, D.C., Bogotá, D.C.
-
$ 3.000.000,00 (Mensual)
-
Contrato a término indefinido
-
Tiempo Completo
Hace 2 horas
-
¡No te pierdas ninguna oportunidad!
Recibe las nuevas ofertas por e-mail.
¡No te pierdas ninguna oportunidad!
Escribe tu correo y te enviaremos nuevas ofertas por e-mail.
Parece que ya estas registrado
Escribe tu contraseña para activar la alerta.
Vaya, el correo y la contraseña no coinciden
Prueba de nuevo para activar la alerta.
Te hemos enviado un correo de verificación. Revísalo y confirma la alerta para activarla.
Genial
Te avisaremos de nuevas vacantes.
Ya tenías una alerta guardada similar a esta búsqueda
