Cloud Operations Engineer - advanced english level full time availability

Descripción de la oferta

NICE is currently seeking a technical, hands-on, customer-focused Cloud Operations Engineer to
join our growing Cloud team.

Job Description:

The Cloud Operations Engineer has the following duties:
• Perform operational duties including application server health, service recycling.
• Identify and resolve operational issues (e.g., batch failures, network issues, client data feed
errors)
• Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs.
• Maintain operational documentation, e.g., incident tracking and run books.
• Produce metric reports including daily production status.
• Review Client support tickets and requests under service SLAs.
• Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues).
Document issues in customer support portal.
• Provide on-call off hour support and work during non-prime shift hours.
Qualifications
• 4+ years’ experience in Application / production support experience in with Cloud-Based hosting
administration, management and performance tuning under high availability SLA environment.
• NICE WFM product knowledge & experience (from implementation or support) will be key.
• Experience with AWS is a good to have.
• Knowledge of ETL is a plus.
• Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills.
• Experience with SQL Server, Oracle and MySQL.
• Experience with and understanding of complex process and data flow.
• Ability to effectively and proactively communicate (both written and verbal) to various Internal
stakeholders / groups and customers daily.
• Experience with application debugging, performance, scalability
• Familiarity with standard application security compliance best practices
• Knowledge of fault detection and resolution processes
• Experience in working independently and with other team members.
• Ability to multi-task as required and provide rapid support in production.
• Must be able to provide on-call off-hour support and work during non-prime shift hours

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 4 años de experiencia
• Idiomas: Inglés
• Conocimientos: Linux, Windows, SQL Server, Networking, Cloud Computing
• Disponibilidad de cambio de residencia: Si

Palabras clave: operaciones, ingeniero, engineers, ingeniera, ing, engineer

Hace 3 días (actualizada)

Acerca de Sutherland Global Services SGS

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, M...

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

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