Communication Agent Operations Assistant - Remote

Descripción de la oferta

Are you passionate about guest service, hospitality, and creating meaningful travel experiences — all from the comfort of your home?
Stay Pittsburgh is a fast-growing, purpose-driven hospitality company redefining the short-term rental experience. As a Guest Communication Agent, you will be the first point of contact for guests, ensuring their stays are smooth, memorable, and well-supported.
We are a mission-led team powered by hospitality, driven by data, and built on over a decade of experience. If you're motivated, detail-oriented, and ready to make an impact, we’d love to meet you.

Role Overview
Guest Communication
Serve as the primary point of contact for guests through phone, SMS, and internal platforms.


Assist with check-in and check-out coordination, reservation changes, and time-sensitive requests.


Log guest issues and follow up using our property management system.


Deliver prompt, empathetic, and solution-oriented service that reflects our brand values.


Operational & Executive Support
Support the Business Intelligence Analyst (your direct lead) with task tracking, documentation, and cross-functional coordination.


Help improve internal communication processes and SOPs across guest experience and operations.


Draft messages, reminders, and internal updates as needed.


Monitor and update project timelines, due dates, and deliverables.


Identify opportunities for guest experience enhancements based on feedback and recurring issues.


Team & Mission Integration
Participate in collaborative initiatives that align with our guest personalization strategy and broader business goals.


Share insights from guest interactions that could inform marketing, upsells, or design changes.


Provide light administrative support and documentation across departments, especially during high-volume periods.



Schedule & Flexibility
This is a remote part-time position, ideal for individuals with strong communication skills and a service mindset.
We prioritize:
Evening and weekend availability


Willingness to work flexible shifts


Ability to rotate schedules if needed


We’re open to customizing the schedule for the right candidate and value clear communication around availability.

About Stay Pittsburgh & Exo Solutions
Stay Pittsburgh is an innovative hospitality company operating high-quality short-term rentals in the Pittsburgh area. Our operations are supported by Exo Solutions, a Colombia-based remote team that ensures exceptional guest support and operational efficiency. Together, we create five-star experiences through thoughtful design, technology, and personalized service.
We believe in ownership, flexibility, and hospitality done right — and we’re just getting started.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: comunicacion, communication, demostrador, feriante, viajante, agent, representative, agente, representante, operaciones, ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide, casa, remoto, remote, teletrabajo, home

Hace más de 30 días

Acerca de EXO SOLUTIONS

We’re a young and talented group of entrepreneurs and engineers with a groundbreaking idea designed to contribute towards a better tomorrow. We provide smart solutions for companies of all sizes and pride ourselves on our unparalleled, dedicated service. At Exo Colombia, we believe that the right understanding and technological edge can lead companies towards a successful future. Contact us today to set up a meeting with one of our sales representatives.

Salarios