Customer Care Agent - Bilingüe

Descripción de la oferta

We are not a call center.

We are CarbonBetter, a U.S.-based sustainability and energy logistics company working to address climate change from the inside. As we continue to grow, we are looking for thoughtful, creative problem solvers who want to contribute to building a more sustainable future.

This role is part of our Retail Energy Division, where we help customers manage their electricity and natural gas services with clarity and confidence. English fluency is required.

We are seeking a Customer Retention Specialist who will serve as a friendly and reliable point of contact for our customers. In this role, you will support customers across multiple channels including phone, email, chat, and text while helping strengthen relationships, resolve issues, and improve the overall customer experience.

You will also collaborate with our Quality Control team to review enrollments, evaluate internal processes, and recommend improvements that increase accuracy and customer satisfaction.

Key Responsibilities

• Manage inbound and outbound customer interactions via phone, email, chat, and text.
• Proactively engage with customers who are considering canceling their service and present retention solutions.
• Identify opportunities for cross selling and upselling based on customer needs.
• Partner with the Quality Control team to review call recordings and validate enrollment processes, including Third Party Verification.
• Contact new customers to confirm enrollment details and ensure accuracy.
• Provide clear and constructive feedback to support process and quality improvements.
• Collaborate with team members, escalate complex issues when necessary, and contribute to team goals.
• Support additional tasks and projects within our fast moving Retail Energy Division.

Candidate Profile

• One or more years of experience in customer support, ideally in a phone based or retention focused role.
• Advanced English proficiency, spoken and written.
• Strong organizational skills and the ability to follow detailed processes.
• Excellent problem solving skills with patience, empathy, and professionalism in challenging situations.
• Comfortable using digital tools and customer service software systems.
• Strong communication skills with the ability to ask questions, provide feedback, and escalate issues appropriately.
• Reliable, adaptable, and detail oriented.

Benefits

• Monday to Friday schedule with no weekends.
• Permanent, indefinite term contract.
• Weekly English classes for two hours.
• Company paid parking.
• Discounted membership at Action Black gym.
• Office snacks and beverages provided.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: atencion, care, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 3 días (actualizada)

Acerca de CARBONBETTER LLC

What’s good for the planet is good for business. CarbonBetter provides services in carbon credit purchasing, GHG emissions reporting, as well as energy logistics.