Customer Care Representative - Remote (Barranquilla)

Descripción de la oferta

Key Responsibilities:
Handle patient inquiries via phone and email in a professional and empathetic manner.

Schedule and confirm appointments, and manage physician calendars.

Provide accurate information about our services, locations, and policies.

Efficiently and effectively resolve patient issues, escalating when necessary.

Maintain confidential and up-to-date patient records in our system.

Collaborate with other departments to ensure a seamless patient experience.

Adhere to all DHG Medical Centers' policies and procedures.

Requirements:
Proven previous experience in customer service roles, preferably in the healthcare sector.

Excellent verbal and written communication skills in English (Spanish is a plus).

Demonstrated ability to actively listen and empathize with patient needs.

Ability to work independently, prioritize tasks, and manage time effectively in a remote environment.

Strong problem-solving skills and attention to detail.

Proficiency with computer tools and ability to quickly learn new systems.

Reliable internet connection and a quiet, suitable workspace for working from home.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia
• Idiomas: Inglés

Palabras clave: atencion, care, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

Hace más de 30 días

Acerca de Optimus Innovations

At Optimus Innovations, we specialize in delivering cutting-edge BPO solutions tailored to the unique needs of the American healthcare industry. Our team of skilled professionals is committed to providing top-tier support for healthcare services, including patient management, medical records, and administrative tasks, ensuring that your practice thrives in today’s rapidly evolving landscape.

With a focus on healthcare innovation, operational efficiency, and client satisfaction, we ena...

At Optimus Innovations, we specialize in delivering cutting-edge BPO solutions tailored to the unique needs of the American healthcare industry. Our team of skilled professionals is committed to providing top-tier support for healthcare services, including patient management, medical records, and administrative tasks, ensuring that your practice thrives in today’s rapidly evolving landscape.

With a focus on healthcare innovation, operational efficiency, and client satisfaction, we enable healthcare providers of all sizes to maximize the benefits of outsourcing while maintaining the highest standards of quality, compliance, and security.