Customer Service agent - Remote In Colombia

Descripción de la oferta

We are currently seeking a personable, organized, and detail-oriented individual for a Case Management position. This position involves assisting their team’s paralegal and attorney in helping to navigate our client through all of the stages of their personal injury case.
As with all our positions, we work as a team and team members may be called upon to assist in other departments within our company.
Responsibilities
• Inputting client information into our database
• Scheduling appointments with clients
• Entering and updating client information in our computer system
• Organizing and completing necessary documentation, monitoring case statuses, and assisting clients
• Completing basic administrative responsibilities such as making telephone calls, drafting emails, sending mail and scanning documents
• Conducting regular correspondence with clients and providing them with updates on the status of their case
• Maintaining client confidentiality
• Updating client information in our computer system
• Communicating with insurance companies, doctor’s offices, police departments, housing authorities, and other attorney’s offices
• Ordering and obtaining client medical records
• Analyzing and summarizing medical record

Qualifications
• Associates Degree Required, Bachelor's Degree Preferred
• 30 WPM
• Must be able to successfully complete and pass each phase of our in-house training program
• Experience working with Microsoft Office programs
• Positive attitude and the willingness to go above and beyond for our clients and team
• Personable, with excellent communication and customer service skills
• Able to multitask in a fast-paced environment
• Comfortable interacting with clients, team members and attorneys
• Strong phone and computer skills
• Strong attention to detail
• Team player
• Ability to stay focused and organized
• Ability to learn on-the-job and think on your feet
• Ability to meet strict deadlines
• Experience working with Microsoft Office programs
• Administrative writing skills
• Must be available to work weekdays, weekends and day/night shifts.

Required Equipment:

• RAM: 8GB or higher
• Storage: Solid State Drive (SSD) preferred
• Processor: Intel Core i5-9400 or higher/AMD Ryzen 5 or higher.
• Operating System:
• macOS: Version 12.0 or later
• Windows: Windows 11 or later
• Internet:
• Minimum: 50 Mbps download / 15 Mbps upload (Fiber optic recommended)
• Ethernet cable connection is required (Wi-Fi only is not acceptable)

Direct and indefinite contract

Rob Levine Legal Solutions
We pride ourselves on our reputation for being dependable and trustworthy for both our clients and our employees.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

Hace 5 días (actualizada)

Acerca de TOP NOTCH REMOTE SOLUTIONS SAS