Customer Service Agent (WFP)

Descripción de la oferta

Job Title: Fan Support Specialist
Location: Medellín.
Job Type: Full-Time
About Us: Join our dynamic team and be a part of the excitement surrounding the FIFA Club World Cup 2025 and World Cup 2026! We are dedicated to providing exceptional support to fans worldwide, ensuring they have the best experience purchasing tickets for these prestigious events.
Job Description: We are seeking a highly motivated and enthusiastic Fan Support Specialist with a strong command of the English language (C1 level) to join our team. In this role, you will be responsible for handling written (email, and possibly chat in the future) and voice inquiries from fans regarding ticket purchases for the FIFA Club World Cup 2025 and World Cup 2026.
Key Responsibilities:
Respond to fan inquiries via email and voice calls, providing accurate and timely information about ticket purchasing.
Assist fans with troubleshooting and resolving any issues related to ticket purchases.
Maintain a high level of professionalism and empathy in all interactions with fans.
Collaborate with team members to ensure a seamless and efficient support process.
Stay updated on the latest information and updates related to the FIFA Club World Cup 2025 and World Cup 2026.
Requirements:
Proficiency in English at a C1 level.
Excellent written and verbal communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
Previous customer support experience is a plus.
What We Offer:
Competitive salary and benefits package.
Opportunity to be part of a global event and make a positive impact on fans experiences.
Supportive and collaborative team environment.
Professional growth and development opportunities.

Requerimientos

• Educación mínima: Bachillerato / Educación Media

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 3 días (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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