Customer Service and Administrative Assistant - Full remote

Descripción de la oferta

About us:

Construction company based in USA, that is expanding its client service operations. We are looking for a talented and organized Customer Service and Administrative Assistant to join our team remotely, supporting our English-speaking clients in the USA market.

Job Responsibilities:

Customer Service:

Maintain clear, professional, and assertive communication with English-speaking clients through phone, email, and other communication channels.
Respond promptly to customer inquiries, providing accurate and timely solutions in a friendly and professional manner.

Handle customer complaints empathetically, proposing effective resolutions and escalating issues when necessary.

Provide clients with up-to-date information about company services and ongoing projects.

Ensure customer satisfaction by tracking requests and delivering on-time follow-ups.


Administrative Support:

Coordinate and manage calendars, meetings, and calls with clients and internal team members.

Follow up on pending tasks, ensuring project deadlines and customer commitments are met.

Handle administrative documentation such as invoices, contracts, project reports, and other necessary documents.

Maintain an organized and updated database of clients and projects for easy access by the team.

General Support:

Assist the executive team in preparing emails, presentations, and other client-facing documents.

Support the preparation and follow-up of commercial proposals or bids when necessary.

Reporting:

Prepare and send periodic reports on customer service metrics, project statuses, and customer satisfaction trends.

Monitor customer inquiries and feedback to identify potential improvements in service delivery.

Tools and Software:

Use office tools such as Microsoft Office (Word, Excel, PowerPoint) to create and manage documents.

Experience with project management tools (e.g., Trello, Asana, Monday.com) to organize tasks and client follow-ups.

Utilize CRM software to manage and track customer interactions.

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Gestión de proyectos, Servicio al cliente, Administración

Hace 2 días (actualizada)