Customer Service for a Law firm (ITG)

Descripción de la oferta

Intake Specialist for an US law firm We are seeking a highly motivated Intake Specialist to join our intake team. In this role, you will serve as the first point of contact for potential new clients (PNCs), playing a critical role in driving business growth for the law firm. The ideal candidate is sales-driven, confident in closing deals, and able to provide empathetic and professional support while gathering key information to assess cases. Availability from Monday-Friday On site: Medellín o Barranquilla Habilidades y Requisitos Inglés conversacional B2+. +1 año de experiencia en Customer Service BPO/Call center. Experiencia en call center. Posibilidad para manejar horarios rotativos Key Responsibilities Handle high-volume inbound and outbound calls in a timely and effective manner Respond to potential new clients via phone, email, chat, and SMS Identify client needs through active listening and investigative questioning Accurately collect and document detailed client information Follow structured call flows to ensure all required data is captured Send documents via electronic signature to convert leads into clients (sales component) Meet or exceed daily productivity and performance targets Provide empathetic and professional customer service, including de-escalating upset callers Perform additional duties as assigned by management Apply now!

Requerimientos

• Educación mínima: Educación Básica Secundaria
• años de experiencia
• Conocimientos: Jurídico, Técnicas de Call Center

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service

Hace 2 días (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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