Customer Service Representative - Bilingual

Descripción de la oferta

Job Opening: Bilingual Customer Service Representative (English/Spanish) – Remote (Colombia)
Salary: COP 3,700,000 – 5,000,000 per month (depending on experience)
Type: Full-time, direct hire (not a staffing agency)
Location: Remote
Schedule: 8–12 hour shifts between 10 AM and 10 PM EST, including some weekends

Important: Video Submission Required
To be considered for this position, all applicants must submit a 60-second video in English. In this video, please introduce yourself, describe your experience in customer service and/or sales, and highlight your achievements. This step is essential so we can evaluate your spoken English and communication skills.

About the Role
We are a growing U.S.-based company looking for skilled customer service professionals to support our American client base in the pet care industry. This is a direct hire position with long-term growth potential within our team.

Because we serve U.S.-based customers, we require candidates with impeccable spoken English, excellent pronunciation, and the ability to communicate clearly and naturally on the phone. Experience supporting U.S. customers or working in a U.S. business environment is strongly preferred, as this ensures smooth and effective communication.

Minimum Requirements
Applications that do not meet these criteria will not be considered.

Fluent English (C1 minimum, C2 or near-native preferred)

Impeccable spoken English with excellent pronunciation and clarity, suited for working with U.S.-based customers

Fluent Spanish

At least one year of phone-based customer service experience, preferably with U.S. clients

Strong verbal communication and active listening skills

Typing speed of at least 40 words per minute

Familiarity with tools such as Zoho, HubSpot, Slack, Zoom, or Microsoft Teams

Quiet, professional home workspace with high-speed internet and reliable headset

Availability to work flexible shifts within 10 AM – 10 PM EST, Monday through Sunday

Responsibilities
Handle inbound calls to schedule appointments, answer questions, and provide support

Make outbound calls to follow up on inquiries and provide updates

Accurately document all interactions in the CRM system

Communicate with empathy, clarity, and professionalism

Participate in ongoing training and performance reviews

Application Instructions
To apply, please be ready to submit:

Your updated resume

Your expected monthly compensation (in COP)

Your email address

Your 60-second video introduction in English

Applications without the required video will not be considered. Please ensure your video demonstrates your spoken English ability and communication skills, as these are critical qualifications for the role.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Español ,Inglés
• Conocimientos: Servicio al cliente
• Personas con discapacidad: Sí

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace más de 30 días

Acerca de FINCONS LLC

FinCons ayuda a las empresas a tener éxito proporcionando servicios de centro de llamadas como servicio (Call Center as a Service).

Oferta de empleo:

Somos una empresa en crecimiento con sede en Estados Unidos, y estamos contratando Representantes de Servicio al Cliente (CSRs) bilingües en español e inglés para apoyar a nuestros clientes del sector de cuidado de mascotas mediante llamadas entrantes y salientes.

Este es un puesto de contratación directa — no somos...

FinCons ayuda a las empresas a tener éxito proporcionando servicios de centro de llamadas como servicio (Call Center as a Service).

Oferta de empleo:

Somos una empresa en crecimiento con sede en Estados Unidos, y estamos contratando Representantes de Servicio al Cliente (CSRs) bilingües en español e inglés para apoyar a nuestros clientes del sector de cuidado de mascotas mediante llamadas entrantes y salientes.

Este es un puesto de contratación directa — no somos una agencia de reclutamiento ni de personal temporal. Estamos formando nuestro propio equipo porque buscamos personas comprometidas que quieran crecer con nosotros a largo plazo.