Customer Service Representative - Bilingual

Descripción de la oferta

Job Opening: Bilingual Customer Service Representative (English/Spanish) – Remote
Salary: COP 3,000,000–3,800,000/month (based on experience)
Schedule: 8–12 hour shifts between 10 AM–10 PM EST (some weekends required)
Location: Remote (Colombia-based applicants only)
Type: Full-time, Direct Hire (not a staffing agency)

Note: This position requires strong, fluent English (C1 minimum, C2 preferred). You must be comfortable speaking on the phone with U.S.-based customers. If your English is not advanced, please do not apply.

We are a growing U.S.-based company hiring experienced Customer Service Representatives to support our pet care clients. We are not a staffing agency — this is a direct hire role with room for long-term growth within our in-house team.

Minimum Requirements
Applications that do not meet these criteria will not be considered.

English fluency: C1 minimum (C2 or near-native preferred)

Spanish fluency

Ability to speak clearly and professionally in English with strong verbal communication skills

At least 1 year of phone-based customer service experience (preferably with U.S. clients)

Professional, friendly phone presence and active listening skills

Typing speed of at least 40 words per minute

Familiarity with tools like Zoho, HubSpot, Slack, Zoom, or Microsoft Teams

Quiet and professional home workspace with high-speed internet and a reliable headset

Availability to work flexible shifts within 10 AM – 10 PM EST (Mon–Sun)

Responsibilities

Handle inbound calls: schedule appointments, answer customer questions, and provide support

Make outbound calls: follow up on previous inquiries and update customers as needed

Document all interactions accurately in the CRM

Communicate with empathy, clarity, and professionalism

Participate in ongoing training and performance reviews

Required First Step: 60-Second Video Introduction
To be considered, all applicants must submit a short (60 seconds max) video in English introducing themselves and explaining why they are a good fit for this role.
Applications without this video will not be reviewed.

To Apply, Please Submit:

Your email address

Your updated resume

Your expected monthly compensation (in COP)

Your 60-second video introduction (in English)

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Español ,Inglés
• Conocimientos: Servicio al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

9 de junio (actualizada)

Acerca de FINCONS LLC

FinCons ayuda a las empresas a tener éxito proporcionando servicios de centro de llamadas como servicio (Call Center as a Service).

Oferta de empleo:

Somos una empresa en crecimiento con sede en Estados Unidos, y estamos contratando Representantes de Servicio al Cliente (CSRs) bilingües en español e inglés para apoyar a nuestros clientes del sector de cuidado de mascotas mediante llamadas entrantes y salientes.

Este es un puesto de contratación directa — no somos...

FinCons ayuda a las empresas a tener éxito proporcionando servicios de centro de llamadas como servicio (Call Center as a Service).

Oferta de empleo:

Somos una empresa en crecimiento con sede en Estados Unidos, y estamos contratando Representantes de Servicio al Cliente (CSRs) bilingües en español e inglés para apoyar a nuestros clientes del sector de cuidado de mascotas mediante llamadas entrantes y salientes.

Este es un puesto de contratación directa — no somos una agencia de reclutamiento ni de personal temporal. Estamos formando nuestro propio equipo porque buscamos personas comprometidas que quieran crecer con nosotros a largo plazo.