Customer Service Representative - Bilingüe con experiencia

Descripción de la oferta

We are looking for a Customer Service NON-VIRTUAL/REMOTE Representative to manage customer queries and complaints as per sales captured via an eCommerce website. To perform well in this role, you need to remain calm when customers are frustrated. You must have experience in multitasking and work with several digital platforms at the same time. Customer Service Representative Responsibilities, but not limited to
* Maintaining a positive, empathetic, and professional attitude towards customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through phone and emails.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and disputes.
* Providing feedback on the efficiency of the customer service process.
* Ensure customer satisfaction and provide professional customer support.
* Create and manage the monthly promotions * Confirmed experience using Ring Central as your customer service gateway (Phone Calls and customer management)
* Confirmed experience managing social media Customer Service.
* Confirmed experience using Zendesk.
* High school diploma, general education degree, or equivalent.
* Ability to stay calm when customers are stressed or upset.
* Comfortable using computers.
* Experience working with customer support.
* Advanced English communication skills. (C1 Level)
* Advanced Adove package knowledge (Preferred but not required)
* Basic Excel knowledge.

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 5 años de experiencia
• Idiomas: Inglés
• Conocimientos: CRM, Atención al cliente, Servicio al cliente, Soporte al cliente, Microsoft Excel, Microsoft Outlook, Call Center
• Disponibilidad de cambio de residencia: Si

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Ayer

Acerca de AS Development S.A.S

Empresa ubicada en los Estados Unidos de America dedicada desde su inicio al diseño y creación de portales WEB las cuales están construidas haciendo uso de las ultimas tecnologías disponibles en mercado actual de códigos de programación.

Ademas de construir portales WEB ofrecemos servicios de mercadeo y publicidad WEB tales como SEO Y SEM, Dynamic re-marketing, display advertising, entre otros.