Customer Service Representative. Chats, Emails and Calls. Medellin

Descripción de la oferta

Were Hiring in Medellín!
We are looking for Detail-Oriented Intake Specialists to join one of our top clients in the United States. Check out the details below and see if this opportunity is for you!
Position: Intake Specialist
Client: The No Fault Group

Salary: $3,000,000 COP

Schedule:
Schedule 1: 8:00 am to 6:00 pm. Thursday and Friday OFF.
Schedule 2: 10:00 am to 8:00 pm. Saturday and Sunday OFF.
Schedule 3: 8:00 am to 6:00 pm. Tuesday and Wednesday OFF.
Schedule4: 9:00 am to 7:00 pm. Saturday and Saturday OFF.

Location
Medellín, Edificio CAMACOL, Barrio El Estadio, Cra 63 49ª-31

About the Role
The No Fault Group is looking for proactive and detail-oriented Intake Specialists to join our growing team. This role is key to ensuring a smooth and supportive experience for new and existing clients. Youll be the first point of contact, responsible for qualifying leads, building strong relationships, and guiding clients through the intake process from start to finish.
Our mission is to deliver top-tier service by connecting clients with the best-suited medical and legal professionals in our network. The ideal candidate will bring exceptional communication skills, empathy, and problem-solving abilities, thriving in a fast-paced, client-facing environment.
Key Responsibilities

Client Screening and Qualification
· Conduct intake calls to understand client needs, gather critical information, and assess eligibility for services.
· Evaluate cases with attention to detail and discretion.
Closing Deals
· Use persuasive communication and sales skills to convert qualified leads into active cases.
· Aim to meet or exceed intake targets and conversion metrics.
Retention of Treating Patients
· Address patient concerns, monitor satisfaction, and promote long-term engagement with our services.
Problem Solving & Case Support
· Identify roadblocks during intake and collaborate with internal teams to implement improvements in process and experience.
Administrative Support
· Handle data entry, document organization, and overall management of intake files and communications.
Client & Legal Liaison
· Act as a bridge between clients and legal/medical partners to ensure smooth and transparent case transitions.
Qualifications
Experience
· While 12 years in a client-facing, administrative, or sales-related role is ideal, experience is not a strict requirement.
· What matters most is your attitude, your ability to communicate clearly, your empathy, and your skill in connecting with others and converting leads.
Language
· English fluency is required.
Skills & Attributes
· Outstanding verbal and written communication
· Active listening and empathy-driven approach
· Persuasive, with a natural ability to influence and build trust
· Highly organized and able to manage multiple tasks simultaneously
· Solution-oriented and adaptable in a fast-paced environment
· Comfortable using basic digital tools and CRMs
We Offer:
- Indefinite term contract, effective as of the 1st day of training.
- Stability and excellent work environment.
- Opportunity for job and professional growth.
- Access to psychological consultations and helpline.
- Solvo University, School of Leaders, Excel & Power BI courses, English courses for a friend, discountsin certain brands and so much more.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia
• Idiomas: Inglés

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Ayer (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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