Customer Service Representative

Descripción de la oferta

As a customer service representative for one of our most stable clients you will be in charge of Utilizing their CRM system and a point reward system where they give gifts and rewards to employees based on their performance. This is not a call center, so they do not use call center metrics, they just need their employees to really connect with the customers needs and provide great service.

We are looking for a professional Customer Service Representative with patience, accountability and a genuine passion for providing a quality customer experience. The CSR is responsible for developing relationships between our customers, service technicians and operations. We are looking for people who are decisive, enjoy working independently and as part of a team and are looking to start a career.

Responsibilities:
- Provide excellent customer service to a network of customers for the largest family owned pest control company in the world.
- Answer inbound calls and make outbound calls. (to schedule pest control service and to process payment for service).
- Assist in resolving customer issues.
- Perform data entry, generate and print reports and generate sales leads using various reports to initiate contact with customers/prospects and propose appropriate pest control services.

Requirements:
-Minimum 6 months experience in CSR (MUST BE).
-Excellent level of English, very fluent, with the slightest accent and a very friendly tone (MUST BE).
-Excellent positive attitude, who can be pleasant, empathetic and polite to customers (MUST BE).
- Excellent communication and interpersonal skills are needed, as well as emotional intelligence to deal with stressed customers.
- Proficient in Microsoft Office, typing at 40+ words per minute and able to multi-task.

Requerimientos

• Educación mínima: Bachillerato / Educación Media

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 18 horas (actualizada)

Acerca de SOLVO S.A.S

Somos una empresa de Outsourcing de Servicios que prestamos acompañamiento en Contratación de personal a compañías norteamericanas para laborar desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

Salarios