Customer Service Representative

Descripción de la oferta

Customer Service Representative

Job Description: The Bilingual Logistic Agent is a specialized position. We handle towing and roadside service requests from our Service Partners. You play a critical role as a customer service agent for our Service Providers. Our agents balance the needs of our business, our Service Providers, Partners, and our customers. The ability to work quickly and overlap skills is required.
What will you do:
You will respond to calls from our Service Providers in a quick, friendly, and efficient manner.
You will answer questions about jobs, assist Service Providers with our Urgently app, and escalate issues to our Network team.
You will negotiate additional rate requests and investigate issues by listening to calls between providers and dispatch agents.
Location: Cra 51B 80-58- Edificio Smart office Piso 21
Schedule: Full availability from Monday to Sunday, 24/7, with 2 days off at the discretion of operations.

What do you need?
English (B2)
6 months of experience in Customer Service
Excellent attitude
Communication and writing skills.
Availability 24/7 - with rotating shifts.

What do we offer?
2 days off per week
Fully paid training
Competitive salary, plus Sunday and night surcharges and transportation allowance.
Opportunities for growth within the company

Requerimientos

• Educación mínima: Bachillerato / Educación Media

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Ayer (actualizada)

Acerca de SOLVO S.A.S

Somos una empresa de Outsourcing de Servicios que prestamos acompañamiento en Contratación de personal a compañías norteamericanas para laborar desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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