Customer Service Representative - Remote

Descripción de la oferta

Resumes must be submitted in English.
A Viva Engage client is looking for a skilled Assistant Case Manager to join their Legal team!
Pacific Workers
Join a dynamic and rapidly growing law firm dedicated to fighting for injured workers' rights! Recognized as one of the fastest-growing companies in the Bay Area and a leader in client service, Pacific Workers stands at the forefront of Workers’ Compensation advocacy. We proudly represent the heroes who keep our communities running: firefighters, healthcare workers, police officers, and more; ensuring they get the benefits they deserve. Innovation, technology, and a commitment to excellence drive us, making us not just the workplace but a force for change.

Requirements:
• 2+ years of experience in legal settings or back-office operations.
• Fluent in English (reading, writing, and speaking) with near-native proficiency.
• Remote position – requires a reliable high-speed internet connection and a dependable computer.
• Availability to work in California hours and holidays (U.S. holidays are observed as paid time off, but Colombian holidays will be working days).
Job Duties:
• Perform various administrative tasks to support the legal team, including contacting insurance companies, medical centers, and clients to gather essential information.
• Provide accurate case updates and prepare reports to keep legal teams informed.
• Schedule and coordinate medical and legal appointments for clients, ensuring timely follow-ups.
• Maintain organized records of case progress and communications.
• Assist with additional administrative tasks as needed to enhance the efficiency of the legal team.
This is a fast-paced role where Assistant Case Manager will spend a significant portion of their day communicating via phone and email with legal teams. The responsibilities listed above are not exhaustive and may evolve based on the needs of the firm

Benefits:
• Monday to Friday schedule
• 100% remote position
• Working hours: 8 AM – 5 PM Pacific Time
• Indefinite-term contract
• Paid time off in your first year
Job Type: Full time Job
Salary: 3.600.000 per Month
By applying, you agree to allow Viva Global to connect your CV with potential job opportunities and receive updates about possible job offers via email and WhatsApp.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia
• Idiomas: Inglés

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

Hace 2 días

Acerca de Pacific Workers

We are a law firm that proudly represents injured workers in California. We were established in 1994 and have been representing all injured workers in California since 2014.