CX analyst - Call center

Descripción de la oferta

Join Our Team as a Customer Experience Analyst
Make an impact. Shape the future of customer interactions.
Are you passionate about turning data into meaningful change? Were looking for a CX Analyst to join our Advisory Services and Applied Insights team in a fast-paced, multi-channel contact center environment. In this pivotal role, youll use your analytical expertise to transform customer feedback into powerful strategies that drive satisfaction, loyalty, and business growth.
What Youll Do
As our Customer Experience Analyst, youll be the voice of the customer inside the business. Your insights will inform critical decisions and shape how we deliver exceptional experiences.
Analyze customer data from a wide range of sources including feedback surveys, interactions, website analytics, social media, and performance metrics to uncover actionable insights.
Identify patterns, trends, and root causes behind customer behaviors and pain points.
Develop strategic recommendations and partner with cross-functional teams to implement customer-centric improvements.
Use storytelling, visualization, and data modeling to bring your findings to life and influence stakeholders.
Monitor the impact of changes and continually refine strategies to elevate the end-to-end customer journey.
What Were Looking For
We want someone whos more than just data-savvy someone whos customer-obsessed and thrives on making a measurable impact.
Qualifications:
Bachelors or Masters degree (or equivalent experience) in a relevant field.
2+ years of proven experience in data or CX analysis, preferably in customer experience, marketing, or operations.
Proficiency in tools such as Google Looker, Tableau, SQL, and Google Analytics.
Familiarity with CX methodologies, tools, and trends.
Experience working with platforms like Qualtrics or Medallia.
Solid grasp of statistical modeling and/or machine learning techniques is a strong plus.
Exceptional communication and storytelling skills able to convey complex data in clear, compelling ways.
Why Youll Love Working With Us
Be at the heart of customer-driven innovation.
Collaborate with a passionate team focused on continuous improvement.
Enjoy the freedom to lead projects, explore ideas, and drive real change.
Make a lasting impact on the way we connect with our customers.
Ready to turn insight into action?
Apply now and help us design experiences customers truly lov

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia

Palabras clave: analista, analyst, callcenter, teleoperador, telefonista, telephonist, telefonico

Ayer (actualizada)

Acerca de TWW SAS

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 28,000 customer experience specialists, at 50 contact centers and a large network of home...

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 28,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 23 countries, delivering services in 33 languages to international brands in various industries. We are Transcom.

Salarios