QA Analyst – Data Driven Customer Experience Optimization

Descripción de la oferta

Location: On-site Av. Cra 19 100-45, Bogotá
Contract Type: Permanent
Schedule: 46 hours/week | Monday to Friday (office hours, to be confirmed)
Salary: To be discussed please share your salary expectations
Payment Frequency: Bi-weekly
What will you do?
Analyze customer data to uncover trends and identify areas for improvement.
Detect critical pain points impacting customer satisfaction and loyalty.
Validate insights using statistical techniques and predictive modeling.
Communicate findings clearly through reports and visualizations.
Design and implement data-driven solutions and measure their effectiveness.
Adjust strategies based on results to continually optimize the customer experience.
What were looking for:
Education: Bachelors degree with a Masters or equivalent studies preferred.
Experience: 3 to 5 years in Customer Experience or similar analytical roles.
Language: Advanced English (C1 Effective operational proficiency).
Technical Skills:
Solid knowledge of CX methodologies, tools, and trends.
Experience using feedback platforms like Qualtrics or Medallia.
Proficiency in statistical modeling and machine learning.
Familiarity with Agile project management principles.
Key Competencies:
Critical thinking and structured problem-solving.
Results-oriented with strong accountability.
Clear and effective communication skills.
Strategic influence and business insight.
Innovation mindset with a focus on continuous improvement.
Initiative, responsibility, and adaptability in dynamic environments.
What we offer:
A collaborative and innovation-driven workplace.
Meaningful projects that directly impact customer experience.
Opportunities for continuous learning and professional development.
Long-term stability and the chance to make a real difference from day one.
Are you passionate about turning data into impactful customer strategies?
We want to meet you!
Apply now and join our CX team.
Apply Now!

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia

Palabras clave: calidad, quality, qa, analista, analyst, datos, data, optimizacion, optimization

Hace 4 días

Acerca de TWW SAS

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 28,000 customer experience specialists, at 50 contact centers and a large network of home...

We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences.

We are 28,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 23 countries, delivering services in 33 languages to international brands in various industries. We are Transcom.

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