Elegibility Specialist (CSR experience)

Descripción de la oferta

At Solvo we are looking for a Eligibility Specialist, if you fulfill the description, do not hesitate to apply to be part of our wolfpack!Job description  
Position Title: Eligibility Specialist (Administrative Assistant Role)
Department: Administrative
City: [Medellin]
Location: [MURANO - Calle 40sur 41-44, Envigado.]
Schedule: Monday to Friday - 8:00 am to 5 Pm EST
Level of study required: NA
Salary: 2700.000 COP

Expectations
Become versed in all aspects of our benefit administration system as it relates to internal and external processes.
Provide professional and accurate correspondence to clients and vendors within established response time metrics.
Maintain a professional and positive attitude while collaborating with clients and co-workers.
Evaluate internal processes to identify opportunities to improve efficiency.
Follow all company policies and procedures established by GRA, GRA clients, and vendors.
Ensure data security by complying with HIPAA regulations.
Participate in meetings (virtual), and conference calls when invited.
Provide exceptional customer service to GRA internal and external clients.Responsibilities: 
  Process membership changes within GRAs benefit administration system (EN) and/or the insurance carrier within 48 business hours.
Answer questions or reply to membership change requests via GRAs email system within established response time metrics.
Process open enrollment change reports within the insurance carrier web portal.
Generate census reports from EN when requested.
Perform carrier audits between EN and the carrier invoice to identify discrepancies.
Perform review of processed membership changes to identify discrepancies and make corrections.
Assist with additional projects or responsibilities as assigned.After two months and due to performance, the role can be REMOTE.We offer:
-  Indefinite term contract, effective as of the 1st day of training.
- Stability and excellent work environment.
- Opportunity for job and professional growth.
- Access to psychological consultations and helpline.
- School of leaders, Excel courses , English course for a friend.
- Training for coaches (this strengthens your CV).
- Discounts with Smartfit,  some restaurants and other brands.

Requerimientos

• Educación mínima: Educación Básica Secundaria
• Idiomas: Inglés

Palabras clave: especialista

Hace 3 días

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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