General Manager

Descripción de la oferta

Corporate and Personal Skills:

The General Manager role requires a highly qualified candidate with a proven track record in the vacation rentals industry. The ideal candidate possesses at least 5 years of experience in management positions and 5 years of experience specifically in the vacation rental industry. They should have exceptional leadership abilities, strong communication skills, and the ability to thrive in a dynamic and fast-paced environment. The successful candidate will demonstrate a high level of ownership, adaptability, and a results-driven mindset.

Role Description:

The General Manager plays a pivotal role in our vacation rentals company, providing strategic leadership and overseeing multiple areas of operations. This position is responsible for managing and optimizing various aspects of the business to drive growth, efficiency, and customer satisfaction. The General Manager reports directly to the CEO and assumes a high level of responsibility in delivering operational excellence. The following are the key responsibilities and areas of focus for this role:

- Communications Area:

1. Establish and maintain effective communication channels with landlords, ensuring strong relationships and their satisfaction with our services.
2. Oversee the Communications Department, proactively resolving issues and maintaining high-quality control standards.
3. Approve booking cancellations and refunds in adherence to company policies.
4. Conduct regular audits of online property listings to ensure accuracy and enhance the quality of our listings.

- Housekeeping Area:

1. Provide comprehensive oversight of housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
2. Verify and enforce housekeeping processes to maintain consistency and efficiency across all properties.

- Maintenance Area:

1. Develop and execute schedules and plans for special repair projects, optimizing property functionality and aesthetics

.
2. Oversee maintenance operations, verifying the completion of tasks and addressing any issues promptly.

- Landlord Relations:

1. Share revenue reports with landlords, fostering transparency and building trust.
2. Maintain regular contact with landlords, proactively addressing concerns and providing updates on property performance.


- Business Development:

1. Manage the onboarding and offboarding processes for properties, ensuring a seamless transition and efficient operations.
2. Identify growth opportunities, negotiate agreements, and establish strategic partnerships to expand our property portfolio.

- Legal:

1. Schedule city inspections and manage permitting requirements to ensure compliance with local regulations.
2. Stay updated on legal and regulatory changes affecting the vacation rentals industry and ensure compliance.

- Human Resources:

1. Lead and manage the team, including hiring, firing, and performance management processes.
2. Foster a positive work environment, provide guidance and support, and promote professional development among team members.

- Finance:

1. Manage the budget, including financial planning, forecasting, and resource allocation.
2. Oversee financial transactions, expense management, and financial reporting.

- General Operations Management:

1. Continuously develop and document new processes to improve organizational efficiency and effectiveness.
2. Create and maintain procedure manuals to standardize operations across the company.
3. Manage the general inventory for all properties in our portfolio.
4. Proactively seek ways to enhance service providers' performance in areas such as laundry, swimming pool cleaning, and pest control.
5. Create and maintain the department schedule for the week and month, ensuring optimal coverage and efficient team utilization.


- Additional Responsibilities:

1. Travel to various locations where our properties are situated to conduct inspections, optimize property revenue, enhance aesthetics, and improve operational efficiency.

Support and Team Structure:

The General Manager will be supported by an Administrative Assistant, who will assist in accomplishing various tasks and administrative responsibilities. Additionally, the General Manager will directly oversee a team of professionals, including the Communications Team (3 members), Administrative Assistant (1) and Procurement Leader (1). The General Manager will collaborate closely with these individuals to ensure effective coordination and alignment of efforts.

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 3 años de experiencia
• Idiomas: Inglés
• Conocimientos: Aceptación de errores y fracasos, Adaptación al cambio, Análisis, Auditoria, Capacidad de decisión, Creatividad

Palabras clave: generalista, generalist, general, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

9 de enero

Acerca de VALENCIA Y PRADA SAS

Empresa de larga trayectoria dedicada al mercado de rentas vacacionales en Estados Unidos y en Colombia.
Actualmente contamos con mas 130 propiedades en alrededor de 10+ ciudades en Colombia y en Estados Unidos.