HR Operations Director

Descripción de la oferta

The Human Resources Director / HR Operations Director ( Advanced English C1 level required to communicate effectively with U.S.-based clients and teams ). will be responsible for leading and overseeing a PEO company end-to-end Human Resources operations, ensuring the effective execution of the full employee lifecycle and compliance with United States labor and employment regulations within a multi-state PEO environment. This is a highly operational, decision-driven role. The position has direct ownership of daily HR operations, team leadership, process optimization, and client interaction, working closely with Legal, Sales, and Underwriting teams to support business growth and ensure regulatory compliance. This role will work closely with the CEO as an independent operational leader, with full ownership and accountability for HR processes and outcomes. Key Responsibilities: -Manage the full HR lifecycle, including onboarding, payroll, benefits administration, employee changes, offboarding, and documentation. -Ensure accurate and timely payroll processing. -Administer employee benefits such as health insurance, PTO, vacation policies, and regulatory compliance requirements. -Ensure proper documentation and record retention in accordance with U.S. federal and state regulations, with guidance and support from U.S.-based legal counsel. -Ensure HR operations comply with U.S. employment laws in a multi-state environment, with a strong focus on Florida, Texas, Ohio, and Pennsylvania. -Act as the operational point of contact for compliance-related escalations. -Coordinate closely with internal and external attorneys and legal advisors to correctly interpret and apply federal and state regulations. -Support audits, reviews, and compliance processes related to HR, payroll, and benefits. -Lead, develop, and manage an HR Operations team of approximately 10 to 15 employees. -Define team structure, roles, workflows, and performance expectations. -Train, coach, and evaluate team members to ensure high operational standards. -Document processes, create SOPs, and standardize HR operations. -Interact directly with U.S.-based clients, acting as a strategic HR operations partner. -Manage escalations and resolve complex cases related to HR, payroll, and customer service. -Manage relationships with two types of clients: the business owner (client company) and the end user (employee). -Work closely with Sales and Underwriting teams to support client onboarding processes and product structuring. -Manage and optimize HR and payroll platforms and systems such as ADP and Ganapay. -Leverage technology to improve operational efficiency, accuracy, and scalability. -Support the implementation of new products, services, and operational solutions within the PEO model. -Identify improvement opportunities and lead internal process optimization initiatives. Required Experience Minimum 5 to 7 years of experience in HR Operations leadership roles, Human Resources Management, or HR leadership positions. Previous experience within a PEO, payroll company, HR outsourcing firm, or U.S.-based HR operations environment. Proven experience managing teams of 10 to 15 people. (Preferred ) Hands-on experience managing payroll, benefits, onboarding, and offboarding processes. Experience working with U.S. employment regulations in multi-state environments. Experience handling escalations and complex client situations within the U.S. market. ( Advanced English C1 level required to communicate effectively with U.S.-based clients and teams ) Education Bachelors degree in Human Resources, Business Administration, or related fields. Specialization in Human Resources Management, Leadership, or Administration is desirable. HR certifications are a plus, but not required. Preferred experience with HR and payroll platforms such as ADP and Ganapay. Experience with iSolved is considered a strong plus (plus plus), but not required. Solid knowledge of systems and documentation tools.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 5 años de experiencia
• Idiomas: Inglés
• Edad: entre 28 y 40 años
• Conocimientos: Liderazgo

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: operaciones, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Hace 8 horas (actualizada)

Acerca de WORX1 HR S.A.S

Importante empresa dedicada a backoffice, con mas de 10 años de experiencia en el mercado en los estados unidos abre sede en la ciudad de Medellín, con excelentes.