Implementation Manager I - C1 Advanced

Descripción de la oferta

Job Summary
The Implementation Manager I is responsible for the successful completion of global projects across all service lines for new and existing customers. The Implementation Manager I will work with Sales, Operations, and the customer to coordinate and execute on projects.  Areas of responsibility include planning, monitoring, execution, and the successful transition of the customers services to the appropriate account support team at project completion.  It is expected that as an Implementation Manager I, You will manage projects across the multiple service lines that the company sells. With guidance from leadership you will be expected to adapt internal and external workflows as needed to meet the requirements of the project.
Essential Job Functions
Plan, lead, and execute projects, ensuring seamless transition to the account support team.
Analyze and implement risk mitigation plans, track issues, and escalate to senior management when necessary.
Build consensus and navigate internal and external resources to align project strategy.
Serve as the primary customer contact throughout the project.
Ensure accuracy of initial invoice cycles and address customer concerns promptly.
Manage internal project teams to meet customer expectations.
Develop and manage project documentation, including kickoff materials, status meetings, and dashboards.
Lead team meetings to ensure communication and track project progress.
Assist customers in developing internal communications for user training.
Identify product and service opportunities during the project.
Liaise with districts and support services to ensure resource availability and troubleshoot issues.
Customer Experience Responsibilities:
Build strong first impressions and customer relationships.
Continuously enhance the customer experience to foster loyalty.
Actively listen to customers, understand their needs, and provide solutions.
Show empathy when addressing customer issues, understanding their feelings.
Adapt to new challenges to ensure a consistent, positive experience.
Key Skills, Requirements, and Competencies:
English: C1 Advanced
Proven experience in customer-facing roles with strong communication, interpersonal, and analytical skills.
Ability to multitask and prioritize tasks effectively.
Excellent customer service and organizational skills.
Detail-oriented with proficiency in Excel, GSuite, and SKP; Smartsheet knowledge preferred.
Previous billing experience a plus.
PMP certification required or willingness to obtain within 4 months (company-paid).

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• Idiomas: Inglés

Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Hace 7 días (actualizada)