Learning and Development Expert - Bilingüe

Descripción de la oferta

RESPONSIBILITIES:
Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
Develop new training programs / manuals, multimedia visual aids, and other educational materials
Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
Evaluate the effectiveness of existing training programs and provide recommendations for improvement
Conduct Training Needs Analysis and develop programs to improve existing staff performance
Drive / co-drive service quality initiatives for continuous service standards improvement
REQUISITIONS:
Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelors Degree, Post Graduate Diploma, Professional Degree in related field.
Preferable with 2 years of working experience in the related field is required for this position
Proficient in the use of Microsoft Office programs
Strong communication and interpersonal skills
Excellent presentation skills and training delivery, with knowledge of various training methodologies
Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies
Excellent verbal and written communication skills in English and the language of the supporting market
WHAT ARE WE OFFERING?
Permanent contract (Indefinido)
3.400.000+ 100.000 health allowance+ 15% monthly performance bonuses
Monday to Friday

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• años de experiencia

Palabras clave: aprendizaje, learning, experto, profesional, professional, expert

Ayer (actualizada)

Acerca de TDCX

Customer experience lifecycle is our speciality. We make hay while the sun shines at our 24/7 customer engagement hubs, working with some of the world’s most valuable and exciting brands.

Salarios