Merchant Support Specialist

Descripción de la oferta

Staffing Abroad is Hiring: Merchant Support Specialist (MSS) | POS Support

At Staffing Abroad, we are currently hiring a Merchant Support Specialist (MSS) to join one of our clients’ teams. This role plays a key part in supporting merchants through the Point of Sale (POS) process to help finalize loan approvals for their customers.
You will be responsible for ensuring that all loan documentation is accurate, complete, verified, and compliant with company policies and procedures. This position reports to the POS Services Lead.

Key Responsibilities
Engage with merchants and borrowers through inbound/outbound calls
Respond to incoming requests via Zoho Desk ticketing system
Support borrowers with gathering required documentation to finalize loans (e.g., IBVs, Driver’s Licenses, Passports)
Ensure loan documentation is complete, accurate, verified, and compliant
Meet monthly goals assigned by management
Perform extensive data entry, including detailed notes of all communications
Coordinate with internal teams, merchants, borrowers, and other agents to resolve issues
Communicate effectively through chat and email with team members
Answer and direct incoming calls and emails in a timely manner
Support the creation of workflows, processes, and best practices as needed
Perform additional duties as assigned
Strong verbal and written communication skills
Excellent customer service and phone communication skills
Strong time management skills; ability to manage multiple loan approvals simultaneously
Highly detail-oriented and organized
High empathy and a strong “concierge mindset”
Ability to handle multiple communication channels (chat, email, phone) at the same time
Ability to meet departmental and personal performance goals
Strong relationship-building skills across diverse teams and customers
Proficient in Microsoft Office (Excel, Outlook, Word)

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Microsoft office, Servicio al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: mercaderista, comerciante, merchandiser, merchant, apoyo, support, soporte, especialista

Hace 9 horas (actualizada)

Acerca de StaffingAbroad

StaffingAbroad is a company that provides services with the best human capital and expertise to foreign FinTech companies.

Salarios