Mid Market Account Management

Descripción de la oferta

Join Our Team at Solvo Global!
Solvo Global is looking for talented individuals for the Mid Market Account Management role. If youre located in Medellín, Barranquilla, Bogotá, Bucaramanga, Armenia, Ibagué, or Cali, have strong English proficiency, and meet the qualifications, wed love to hear from you!
Position: Mid Market Account Management
Responsibilities:
Customer Engagement & Success Metrics:
Provide exceptional support to assigned customer accounts, ensuring they achieve success metrics and ROI.
Foster proactive and consistent client engagement, building strong relationships.
Utilize data-driven insights to maintain account health and ensure customer success.
Renewal Management:
Lead the renewal process for existing accounts, addressing obstacles to ensure smooth and timely renewals.
Collaborate with internal teams to gather insights and develop renewal strategies.
Upsell new products to existing customers to drive revenue growth.
Customer Lifecycle Management:
Track and document key customer lifecycle details, including opportunities and post-sales information, within the company CRM (SFDC).
Monitor customer milestones, ensuring seamless onboarding and continuous user training.
Schedule: Monday to Friday, 9:00 AM 7:00 PM.
Requirements:
3+ years of experience in customer success or account management (preferably in B2B, SaaS, tech industry, customer support, training, or sales).
Strong knowledge of the customer success lifecycle.
Experience managing the end-to-end renewal process, strategic negotiations, and minimizing churn.
Knowledge of virtual user product training.
Familiarity with customer ticket management and follow-through.
Experience with customer onboarding and enablement.
Strong English fluency, especially spoken.
Must have obtained a Bachelors degree.
Familiarity with Salesforce or other account management platforms is a plus.
Benefits:
Indefinite-term contract.
Excellent work environment
Additional perks! Enjoy our Solvo University, with free English and Excel courses for you and a family member, compensation fund benefits, discounts, and more!
For more information, contact us at: 3125240467 or email: *****.********@solvoglobal.com

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• Idiomas: Inglés

Palabras clave: kam, account, cuentas

Hace 7 días

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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