Operations Supervisor!! - Full Time

Descripción de la oferta

Job Description:
Our dynamic Operations Team is currently in search of a Supervisor who will lead a diverse and thriving team with one of our exclusive brand partners. This position will report directly to an Operations Manager.
Location: CI TALSA - Carrera 50GG 12Sur-07, Itagüi
Schedule: Monday to Friday - Full Availability
The successful candidate will:
* Love to tackle challenges and develop innovative solutions to address those challenges
* Be self-driven to achieve excellence in everything they do
* Be motivated, reliable, and persistent
* Have strong ethics and integrity
* Be enthusiastic, have a positive mindset, and know how to have fun
* Continually be growing by setting and obtaining personal goals and challenges
* Have a passion for world-class customer service
* Have raving fans in past employers
* Able to work successfully with a diverse group of people and be a team-player
* Understand that fun is part of the equation and knows how to celebrate small wins.

RESPONSIBILITIES
* Lead a team of 12-18 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential
* Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met
* Drive a culture of accountability, continuous improvement, and personal excellence
* Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers
* Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable
* Work constructively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices
* Develop and audit quality assurance strategies to ensure the delivery of world-class service
* Be an ambassador for clients culture role model our values in everything you do
* Be a subject matter expert on your clients business; earn their respect by demonstrating your knowledge and commitment to their program in all interactions
* Implement strategies to ensure attrition remains at an acceptable level
* Other duties as assigned

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• Idiomas: Inglés

Palabras clave: operaciones, residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan

Hace 7 horas

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

Salarios